GP surgery in Kensington and Chelsea
Stanhope Mews Surgery
7 Stanhope Mews West, London, SW7 5RB
Scores 53 out of 100, average for a GP surgery in England. 86% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone79
- Easy to contact online71
- Good experience of getting in touch73
- Did not wait too long for the appointment30
Quality of care 37
- Patients rate the surgery as good75
- Patients got what they needed28
- Doctors and nurses listen28
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets8
- Children vaccinated on time16
What patients say
121 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 85% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 76% |
| Easy to contact via website | 67% | 58% | 75% |
| Easy to contact via NHS App | 69% | 54% | 82% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 39% |
| Sees preferred clinician | 54% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 88% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 83% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 75% |
| Waiting time was about right | 64% | 69% | 63% |
| Remote appointment | 39% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 73% | 75% | 83% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 90% | 93% | 93% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 86% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 85% |
| Supported by local services | 88% | 70% | 87% |
| Discussed managing condition | 63% | 43% | 49% |
| Agreed a care plan | 56% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 December 2019. Bank holidays may differ.
- Address
- 7 Stanhope Mews West, London, SW7 5RB
- Phone
- 020 7835 0400
- [email protected]
- Website
- www.stanhopemewswest.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brompton Health PCN (a group of local surgeries that share services)
- NHS code
- E87013 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 February 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.0% | 15.2% |
| Diabetes | 2.8% | 7.9% |
| Asthma | 2.9% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 8.9% | 14.3% |
| Obesity | 4.4% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 68% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Stanhope Mews Surgerythis surgery | – | 53 | 78% | 86% | Yes |
| Rosary Garden SurgeryLondon, SW7 4NQ | 0.2 miles | 72 | 82% | 85% | Yes |
| Emperor's Gate SurgeryLondon, SW7 4HJ | 0.2 miles | 76 | 85% | 83% | Yes |
| The SurgeryLondon, SW7 4QS | 0.2 miles | 89 | 92% | 92% | Yes |
| Health and Wellbeing Centre, Earls CourtLondon, SW5 0PT | 0.5 miles | 10 | 48% | 67% | Yes |
| Brompton Medical CentreLondon, SW5 0EA | 0.5 miles | 63 | 82% | 80% | Yes |
| Earls Court Medical CentreLondon, SW5 9AD | 0.5 miles | 58 | 70% | 82% | Yes |
| Imperial College Health CentreLondon, SW7 1LY | 0.5 miles | 34 | 59% | 67% | Yes |
| Scarsdale Medical CentreLondon, W8 5SX | 0.5 miles | 60 | 82% | 80% | Yes |
| Earls Court SurgeryLondon, SW5 9JA | 0.6 miles | 89 | 84% | 86% | Yes |
Rosary Garden Surgery is 0.2 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Stanhope Mews Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Stanhope Mews Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 7835 0400.
How do patients rate Stanhope Mews Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Stanhope Mews Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Stanhope Mews Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Stanhope Mews Surgery as Good at its last published inspection (report published 14 February 2018).
What are the opening times of Stanhope Mews Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 7am to 8pm, Wednesday 8am to 8pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 December 2019. Bank holidays may differ.
How do I contact Stanhope Mews Surgery?
Call 020 7835 0400 or visit its website, www.stanhopemewswest.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 7 Stanhope Mews West, London, SW7 5RB.
How many patients are registered at Stanhope Mews Surgery?
Around 16,333 patients are registered (January 2025). The surgery is part of Brompton Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.