GP surgery in Dudley
Steppingstones Medical Practice
Stafford Street, Dudley, DY1 1RT
Scores 28 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 40
- Easy to get through on the phone39
- Easy to contact online29
- Good experience of getting in touch38
- Did not wait too long for the appointment52
Quality of care 17
- Patients rate the surgery as good28
- Patients got what they needed18
- Doctors and nurses listen38
- Patients trust the staff48
- Inspection rating (Good)50
- Health checks and screening done12
- Meets NHS clinical targets2
- Children vaccinated on time18
What patients say
109 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
72%
say their experience is good
below the England average (77%)
+5
change since last year
2025: 67% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 50% |
| Easy to contact via website | 49% | 58% | 27% |
| Easy to contact via NHS App | 45% | 54% | 31% |
| Reception staff helpful | 87% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 35% |
| Sees preferred clinician | 42% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 75% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 71% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 56% |
| Waiting time was about right | 72% | 69% | 74% |
| Remote appointment | 22% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 84% |
| Treated with care and concern | 81% | 86% | 86% |
| Considered mental wellbeing | 73% | 75% | 83% |
| Had all the information needed | 85% | 92% | 91% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 92% | 92% | 84% |
| Needs were met | 86% | 90% | 93% |
| Overall | |||
| Overall experience good | 72% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 75% |
| Supported by local services | 76% | 70% | 70% |
| Discussed managing condition | 46% | 43% | 30% |
| Agreed a care plan | 25% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 May 2025. Bank holidays may differ.
- Address
- Stafford Street, Dudley, DY1 1RT
- Phone
- 01384 458229
- Website
- www.steppingstonesmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dudley and Netherton PCN (a group of local surgeries that share services)
- NHS code
- M87017 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 August 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 21.4% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 49% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Steppingstones Medical Practicethis surgery | – | 28 | 56% | 73% | Yes |
| Limestone SurgeryDudley, DY1 1RN | 0.1 mile | 35 | 61% | 70% | Yes |
| Eve Hill Medical PracticeDudley, DY1 2QD | 0.4 miles | 86 | 78% | 90% | Yes |
| St James Medical Practice1Dudley, DY1 2BY | 0.4 miles | 65 | 61% | 80% | Yes |
| St James Medical Practice2Dudley, DY1 2BY | 0.4 miles | 46 | 64% | 81% | Yes |
| Central ClinicDudley, DY2 7BX | 0.6 miles | 14 | 57% | 65% | Yes |
| Bean Medical PracticeDudley, DY2 8TH | 0.7 miles | 23 | 56% | 70% | Yes |
| Keelinge HouseDudley, DY1 2ER | 1.0 miles | 5 | 33% | 61% | Yes |
| Castle Meadows SurgeryDudley, DY1 2TY | 1.2 miles | 71 | 79% | 80% | Yes |
| Walford Street, TividaleOldbury, B69 2LD | 1.3 miles | 56 | 78% | 80% | Yes |
Eve Hill Medical Practice is 0.4 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Steppingstones Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Steppingstones Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01384 458229.
How do patients rate Steppingstones Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Steppingstones Medical Practice said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Steppingstones Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Steppingstones Medical Practice as Good at its last published inspection (report published 25 August 2020).
What are the opening times of Steppingstones Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 7am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 May 2025. Bank holidays may differ.
How do I contact Steppingstones Medical Practice?
Call 01384 458229 or visit its website, www.steppingstonesmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Stafford Street, Dudley, DY1 1RT.
How many patients are registered at Steppingstones Medical Practice?
Around 8,681 patients are registered (January 2025). The surgery is part of Dudley and Netherton PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.