GP surgery in Peckham
Sternhall Lane Surgery
12 Sternhall Lane, Peckham, London, SE15 4NT
Scores 51 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone63
- Easy to contact online62
- Good experience of getting in touch49
- Did not wait too long for the appointment38
Quality of care 48
- Patients rate the surgery as good50
- Patients got what they needed37
- Doctors and nurses listen74
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets22
- Children vaccinated on time21
What patients say
111 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
-3
change since last year
2025: 82% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 70% |
| Easy to contact via website | 63% | 58% | 63% |
| Easy to contact via NHS App | 46% | 54% | 69% |
| Reception staff helpful | 92% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 24% |
| Sees preferred clinician | 33% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 79% |
| Next steps within 2 days | 89% | 93% | 90% |
| Good experience of contacting | 75% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 63% |
| Waiting time was about right | 68% | 69% | 66% |
| Remote appointment | 40% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 88% |
| Treated with care and concern | 92% | 86% | 85% |
| Considered mental wellbeing | 83% | 75% | 68% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 79% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 68% |
| Supported by local services | 64% | 70% | 55% |
| Discussed managing condition | 37% | 43% | 46% |
| Agreed a care plan | 47% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 August 2024. Bank holidays may differ.
- Address
- 12 Sternhall Lane, Peckham, London, SE15 4NT
- Phone
- 020 7639 3553
- [email protected]
- Website
- www.sternhalllanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Southwark PCN (a group of local surgeries that share services)
- NHS code
- G85119 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Burgess Park Care Centre
- 81 Picton Street, London, SE5 7QH
- Camberwell Green Care Centre
- 54 Camberwell Green, London, SE5 7AS
- Dr. Edlin
- Barry Road Hostel, 261 Barry Road, Dulwich, London, SE22 0JT · 02082993333
- Queens Oak Care Centre
- 64-72 Queens Road, London, SE15 2QL
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 April 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.9% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.2% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sternhall Lane Surgerythis surgery | – | 51 | 69% | 79% | Yes |
| Dmc Chadwick RoadLondon, SE15 4PU | 0.3 miles | 13 | 46% | 70% | Yes |
| The Gardens SurgeryLondon, SE22 9QU | 0.4 miles | 40 | 60% | 77% | Yes |
| The Nunhead SurgeryLondon, SE15 3LY | 0.4 miles | 64 | 76% | 87% | Yes |
| The Acorn & Gaumont House SurgeryLondon, SE15 5SL | 0.5 miles | 34 | 49% | 69% | Yes |
| Queens Road SurgeryLondon, SE15 2UA | 0.6 miles | 8 | 33% | 67% | Yes |
| The Lister Primary Care CentreLondon, SE15 5LJ | 0.6 miles | 71 | 77% | 88% | Yes |
| The Lister PracticeLondon, SE15 5LJ | 0.6 miles | 23 | 51% | 70% | Yes |
| Tessa Jowell GP SurgeryLondon, SE22 8EY | 0.8 miles | 2 | 37% | 53% | Yes |
| The Dulwich Medical CentreLondon, SE22 9EP | 0.8 miles | 15 | 43% | 72% | Yes |
The Nunhead Surgery is 0.4 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sternhall Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sternhall Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 7639 3553.
How do patients rate Sternhall Lane Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at Sternhall Lane Surgery said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Sternhall Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Sternhall Lane Surgery as Good at its last published inspection (report published 26 April 2018).
What are the opening times of Sternhall Lane Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 August 2024. Bank holidays may differ.
How do I contact Sternhall Lane Surgery?
Call 020 7639 3553 or visit its website, www.sternhalllanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 12 Sternhall Lane, Peckham, London, SE15 4NT.
Does Sternhall Lane Surgery have a branch surgery?
Yes. Sternhall Lane Surgery also runs Burgess Park Care Centre (81 Picton Street, London, SE5 7QH) and Camberwell Green Care Centre (54 Camberwell Green, London, SE5 7AS) and Dr. Edlin (Barry Road Hostel, 261 Barry Road, Dulwich, London, SE22 0JT) and Queens Oak Care Centre (64-72 Queens Road, London, SE15 2QL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sternhall Lane Surgery?
Around 6,245 patients are registered (January 2025). The surgery is part of South Southwark PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.