GP surgery in Petersfield
Swan Medical Group
Swan Surgery, Swan Street, Petersfield, GU32 3AB
Scores 50 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone18
- Easy to contact online19
- Good experience of getting in touch40
- Did not wait too long for the appointment58
Quality of care 70
- Patients rate the surgery as good56
- Patients got what they needed45
- Doctors and nurses listen80
- Patients trust the staff53
- Inspection rating (Outstanding)98
- Health checks and screening done33
- Meets NHS clinical targets81
- Children vaccinated on time67
What patients say
154 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
81%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 80% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 49% |
| Easy to contact via website | 43% | 58% | 43% |
| Easy to contact via NHS App | 45% | 54% | 51% |
| Reception staff helpful | 83% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 41% |
| Sees preferred clinician | 69% | 42% | 60% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 72% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 45% |
| Waiting time was about right | 74% | 69% | 77% |
| Remote appointment | 49% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 91% |
| Treated with care and concern | 92% | 86% | 92% |
| Considered mental wellbeing | 77% | 75% | 80% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 97% | 92% | 96% |
| Needs were met | 91% | 90% | 95% |
| Overall | |||
| Overall experience good | 81% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 83% |
| Supported by local services | 79% | 70% | 83% |
| Discussed managing condition | 39% | 43% | 59% |
| Agreed a care plan | 54% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 154 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | 8am to 11am |
| Sunday | Closed |
Confirmed by the surgery on 14 November 2022. Bank holidays may differ.
- Address
- Swan Surgery, Swan Street, Petersfield, GU32 3AB
- Phone
- 01730 264011
- Website
- www.swanmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swan Medical Group PCN (a group of local surgeries that share services)
- NHS code
- J82098 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Liphook Surgery
- Station Road, Liphook, GU30 7DR
- Liphook Village Surgery
- The Square, Liphook, GU30 7AQ
- Liss Surgery
- Hill Brow Road, Liss, GU33 7LE
- Riverside
- 75 Station Road, Liss, GU33 7AD
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 20 April 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Swan Medical Groupthis surgery | – | 50 | 44% | 81% | Yes |
| The Grange SurgeryPetersfield, GU31 4JR | 0.3 miles | 67 | 79% | 80% | Yes |
| The Clanfield PracticeWaterlooville, PO8 0QL | 5.4 miles | 72 | 66% | 81% | Yes |
| West Meon SurgeryPetersfield, GU32 1LR | 6.1 miles | 96 | 91% | 95% | Yes |
| Horndean SurgeryWaterlooville, PO8 0BN | 6.6 miles | 84 | 85% | 88% | Yes |
| Rowlands Castle SurgeryRowland's Castle, PO9 6BN | 7.8 miles | 92 | 89% | 95% | Yes |
| The Village SurgeryWaterlooville, PO8 8XL | 8.0 miles | 98 | 94% | 94% | Yes |
| Pinehill SurgeryBordon, GU35 0BS | 8.0 miles | 73 | 78% | 89% | Yes |
| Oaks HealthcareWaterlooville, PO8 8DL | 8.3 miles | 6 | 22% | 56% | Yes |
| Boundaries SurgeryAlton, GU34 5HG | 8.6 miles | 99 | 93% | 98% | Yes |
The Grange Surgery is 0.3 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Swan Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Swan Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01730 264011.
How do patients rate Swan Medical Group?
In the 2026 NHS GP Patient Survey, 81% of patients at Swan Medical Group said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Swan Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Swan Medical Group as Outstanding at its last published inspection (report published 20 April 2020).
What are the opening times of Swan Medical Group?
Reception is open Monday 8:30am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 7am to 6:30pm, Saturday 8am to 11am, Sunday closed. The surgery last confirmed these times on 14 November 2022. Bank holidays may differ.
How do I contact Swan Medical Group?
Call 01730 264011 or visit its website, www.swanmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Swan Surgery, Swan Street, Petersfield, GU32 3AB.
Does Swan Medical Group have a branch surgery?
Yes. Swan Medical Group also runs Liphook Surgery (Station Road, Liphook, GU30 7DR) and Liphook Village Surgery (The Square, Liphook, GU30 7AQ) and Liss Surgery (Hill Brow Road, Liss, GU33 7LE) and Riverside (75 Station Road, Liss, GU33 7AD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Swan Medical Group?
Around 37,427 patients are registered (January 2025). The surgery is part of Swan Medical Group PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.