GP surgery in Swanley
Swanley Medical Practice
26-28 Swanley Centre, Swanley, BR8 7AH
Scores 25 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone10
- Easy to contact online40
- Good experience of getting in touch16
- Did not wait too long for the appointment68
Quality of care 24
- Patients rate the surgery as good31
- Patients got what they needed30
- Doctors and nurses listen23
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done13
- Meets NHS clinical targets22
- Children vaccinated on time46
What patients say
112 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 65% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 15% |
| Easy to contact via website | 54% | 58% | 54% |
| Easy to contact via NHS App | 53% | 54% | 42% |
| Reception staff helpful | 76% | 85% | 64% |
| Seeing the same person | |||
| Has a preferred clinician | 12% | 31% | 25% |
| Sees preferred clinician | 54% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 79% |
| Next steps within 2 days | 88% | 93% | 95% |
| Good experience of contacting | 62% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 43% |
| Waiting time was about right | 78% | 69% | 56% |
| Remote appointment | 14% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 85% | 86% | 83% |
| Considered mental wellbeing | 74% | 75% | 72% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 94% | 93% | 88% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 88% | 90% | 85% |
| Overall | |||
| Overall experience good | 73% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 71% |
| Supported by local services | 62% | 70% | 72% |
| Discussed managing condition | 40% | 43% | 39% |
| Agreed a care plan | 37% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 September 2025. Bank holidays may differ.
- Address
- 26-28 Swanley Centre, Swanley, BR8 7AH
- Phone
- 01322 663111
- [email protected]
- Website
- swanleymedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swanley & Rural PCN (a group of local surgeries that share services)
- NHS code
- G82028 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Hextable Surgery
- 31a Main Road, Hextable, Swanley, BR8 7RB
- The Oaks Partnership
- The Oaks, Nightingale Way, Swanley, BR8 7UP
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 19.6% | 14.3% |
| Obesity | 13.0% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Swanley Medical Practicethis surgery | – | 25 | 36% | 73% | Yes |
| Derry Downs SurgeryOrpington, BR5 4DU | 2.6 miles | 71 | 75% | 84% | Yes |
| St Mary Cray PracticeOrpington, BR5 4AR | 2.7 miles | 42 | 64% | 77% | Yes |
| River Darent Medical GroupDartford, DA4 0JU | 2.8 miles | 7 | 42% | 60% | Yes |
| Broomwood Health CentreOrpington, BR5 2JP | 2.8 miles | 18 | 55% | 73% | Yes |
| Crescent SurgeryOrpington, BR5 2DD | 2.9 miles | 4 | 52% | 55% | Yes |
| Gillmans Road SurgeryOrpington, BR5 4LA | 3.0 miles | 70 | 87% | 87% | Yes |
| Poverest Medical CentreOrpington, BR5 2DQ | 3.2 miles | 2 | 38% | 61% | Yes |
| Knoll Medical PracticeOrpington, BR6 0FE | 3.4 miles | 11 | 35% | 68% | Yes |
| Plas Meddyg SurgeryBexley, DA5 1HU | 3.5 miles | 50 | 71% | 84% | Yes |
Derry Downs Surgery is 2.6 miles away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Swanley Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Swanley Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01322 663111.
How do patients rate Swanley Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Swanley Medical Practice said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Swanley Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Swanley Medical Practice as Good at its last published inspection (report published 20 December 2018).
What are the opening times of Swanley Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 September 2025. Bank holidays may differ.
How do I contact Swanley Medical Practice?
Call 01322 663111 or visit its website, swanleymedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 26-28 Swanley Centre, Swanley, BR8 7AH.
Does Swanley Medical Practice have a branch surgery?
Yes. Swanley Medical Practice also runs Hextable Surgery (31a Main Road, Hextable, Swanley, BR8 7RB) and The Oaks Partnership (The Oaks, Nightingale Way, Swanley, BR8 7UP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Swanley Medical Practice?
Around 24,721 patients are registered (January 2025). The surgery is part of Swanley & Rural PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.