GP surgery in Malvern Hills
Tenbury Surgery
34 Teme Street, Tenbury Wells, WR15 8AA
Scores 88 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone85
- Easy to contact online32
- Good experience of getting in touch75
- Did not wait too long for the appointment86
Quality of care 90
- Patients rate the surgery as good90
- Patients got what they needed86
- Doctors and nurses listen90
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done59
- Meets NHS clinical targets49
- Children vaccinated on time81
What patients say
118 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 87% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 72% |
| Easy to contact via website | 50% | 58% | 48% |
| Easy to contact via NHS App | 79% | 54% | 70% |
| Reception staff helpful | 96% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 41% |
| Sees preferred clinician | 62% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 93% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 84% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 81% |
| Waiting time was about right | 85% | 69% | 80% |
| Remote appointment | 21% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 89% |
| Treated with care and concern | 93% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 76% |
| Had all the information needed | 94% | 92% | 99% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 97% | 92% | 95% |
| Needs were met | 96% | 90% | 96% |
| Overall | |||
| Overall experience good | 92% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 78% |
| Supported by local services | 84% | 70% | 79% |
| Discussed managing condition | 42% | 43% | 34% |
| Agreed a care plan | 51% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 1:30pm |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- 34 Teme Street, Tenbury Wells, WR15 8AA
- Phone
- 01584 810343
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North & West Herefordshire PCN (a group of local surgeries that share services)
- NHS code
- M81042 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Brunswick House
- Tenbury Road, Clee Hill, Ludlow, SY8 3NE
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.3% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 13.7% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tenbury Surgerythis surgery | – | 88 | 82% | 92% | Yes |
| Cleobury Mortimer SurgeryKidderminster, DY14 8DB | 6.4 miles | 97 | 93% | 98% | Yes |
| Ludlow - PortcullisLudlow, SY8 1GT | 6.5 miles | 88 | 83% | 90% | Yes |
| Station Drive SurgeryLudlow, SY8 2AB | 6.5 miles | 88 | 82% | 83% | Yes |
| Ryeland SurgeryLeominster, HR6 8FU | 8.7 miles | 53 | 70% | 77% | Yes |
| Nunwell SurgeryBromyard, HR7 4BZ | 9.4 miles | 90 | 88% | 93% | Yes |
| Great Witley SurgeryWorcester, WR6 6HR | 10.0 miles | 100 | 95% | 98% | Yes |
| The Mortimer Medical PracLeominster, HR6 9QL | 10.3 miles | 48 | 63% | 80% | Yes |
| Knightwick SurgeryWorcester, WR6 5PH | 11.4 miles | 98 | 96% | 98% | Yes |
| Bewdley Medical CentreBewdley, DY12 2EF | 12.5 miles | 77 | 70% | 85% | Yes |
Great Witley Surgery is 10.0 miles away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tenbury Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tenbury Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01584 810343.
How do patients rate Tenbury Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Tenbury Surgery said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 88 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Tenbury Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Tenbury Surgery as Good at its last published inspection (report published 7 May 2019).
What are the opening times of Tenbury Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 1:30pm, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Tenbury Surgery?
Call 01584 810343. You can also book and order repeat prescriptions in the NHS App. The address is 34 Teme Street, Tenbury Wells, WR15 8AA.
Does Tenbury Surgery have a branch surgery?
Yes. Tenbury Surgery also runs Brunswick House (Tenbury Road, Clee Hill, Ludlow, SY8 3NE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Tenbury Surgery?
Around 9,719 patients are registered (January 2025). The surgery is part of North & West Herefordshire PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.