GP surgery in Shropshire
Cleobury Mortimer Surgery
Vaughan Road, Cleobury Mortimer, Kidderminster, DY14 8DB
Scores 97 out of 100, excellent for a GP surgery in England. 98% of patients say their experience is good and 93% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 99
- Easy to get through on the phone97
- Easy to contact online99
- Good experience of getting in touch97
- Did not wait too long for the appointment97
Quality of care 90
- Patients rate the surgery as good99
- Patients got what they needed89
- Doctors and nurses listen90
- Patients trust the staff64
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets32
- Children vaccinated on time59
What patients say
110 patients answered the 2026 NHS survey about this surgery.
93%
find the phone easy
well above the England average (57%)
98%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 92% · 2026: 98%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 93% | 57% | 94% |
| Easy to contact via website | 90% | 58% | 95% |
| Easy to contact via NHS App | 95% | 54% | 83% |
| Reception staff helpful | 97% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 59% | 31% | 48% |
| Sees preferred clinician | 66% | 42% | 75% |
| What happened when they got in touch | |||
| Knew what would happen next | 98% | 84% | 99% |
| Next steps within 2 days | 99% | 93% | 90% |
| Good experience of contacting | 95% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 94% | 57% | 90% |
| Waiting time was about right | 93% | 69% | 86% |
| Remote appointment | 15% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 91% |
| Treated with care and concern | 96% | 86% | 91% |
| Considered mental wellbeing | 80% | 75% | 80% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 96% | 92% | 99% |
| Needs were met | 97% | 90% | 99% |
| Overall | |||
| Overall experience good | 98% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 95% | 79% | 94% |
| Supported by local services | 83% | 70% | 95% |
| Discussed managing condition | 35% | 43% | 57% |
| Agreed a care plan | 43% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 12:30pm 1:30pm to 6pm |
| Tuesday | 8:30am to 12:30pm 1:30pm to 6pm |
| Wednesday | 8:30am to 12:30pm 1:30pm to 6pm |
| Thursday | 7am to 12:30pm 1:30pm to 6pm |
| Friday | 8:30am to 12:30pm 1:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 April 2018. Bank holidays may differ.
- Address
- Vaughan Road, Cleobury Mortimer, Kidderminster, DY14 8DB
- Phone
- 01299 270209
- Website
- cleoburymortimermc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- SE Shropshire PCN (a group of local surgeries that share services)
- NHS code
- M82041 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 53% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cleobury Mortimer Surgerythis surgery | – | 97 | 93% | 98% | Yes |
| Tenbury SurgeryTenbury Wells, WR15 8AA | 6.4 miles | 88 | 82% | 92% | Yes |
| Bewdley Medical CentreBewdley, DY12 2EF | 7.1 miles | 77 | 70% | 85% | Yes |
| Alveley Medical PracticeBridgnorth, WV15 6NG | 7.7 miles | 61 | 82% | 69% | Yes |
| Great Witley SurgeryWorcester, WR6 6HR | 8.0 miles | 100 | 95% | 98% | Yes |
| Stourport Medical CentreStourport-on-Severn, DY13 0AA | 9.0 miles | 71 | 63% | 85% | Yes |
| Brown Clee Medical CentreBridgnorth, WV16 6SS | 9.2 miles | 99 | 99% | 100% | Yes |
| Aylmer Lodge Cookley PartnershipKidderminster, DY11 6SF | 9.5 miles | 78 | 76% | 86% | Yes |
| Northumberland House SurgeryKidderminster, DY11 6SF | 9.5 miles | 72 | 80% | 84% | Yes |
| Station Drive SurgeryLudlow, SY8 2AB | 9.7 miles | 88 | 82% | 83% | Yes |
Common questions
Is Cleobury Mortimer Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cleobury Mortimer Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01299 270209.
How do patients rate Cleobury Mortimer Surgery?
In the 2026 NHS GP Patient Survey, 98% of patients at Cleobury Mortimer Surgery said their overall experience was good. The England average is 77%. 93% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Cleobury Mortimer Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Cleobury Mortimer Surgery as Good at its last published inspection (report published 7 September 2022).
What are the opening times of Cleobury Mortimer Surgery?
Reception is open Monday 8:30am to 12:30pm 1:30pm to 6pm, Tuesday 8:30am to 12:30pm 1:30pm to 6pm, Wednesday 8:30am to 12:30pm 1:30pm to 6pm, Thursday 7am to 12:30pm 1:30pm to 6pm, Friday 8:30am to 12:30pm 1:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 April 2018. Bank holidays may differ.
How do I contact Cleobury Mortimer Surgery?
Call 01299 270209 or visit its website, cleoburymortimermc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Vaughan Road, Cleobury Mortimer, Kidderminster, DY14 8DB.
How many patients are registered at Cleobury Mortimer Surgery?
Around 7,087 patients are registered (January 2025). The surgery is part of SE Shropshire PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.