GP surgery in Hyndburn
The Clayton Medical Centre
Wellington Street, Clayton Le Moors, Accrington, BB5 5HU
Scores 8 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone14
- Easy to contact online56
- Good experience of getting in touch10
- Did not wait too long for the appointment19
Quality of care 5
- Patients rate the surgery as good12
- Patients got what they needed9
- Doctors and nurses listen8
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets2
- Children vaccinated on time19
What patients say
97 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 59% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 34% |
| Easy to contact via website | 61% | 58% | 48% |
| Easy to contact via NHS App | 46% | 54% | 43% |
| Reception staff helpful | 66% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 36% |
| Sees preferred clinician | 20% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 68% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 58% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 42% |
| Waiting time was about right | 59% | 69% | 45% |
| Remote appointment | 33% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 90% |
| Treated with care and concern | 78% | 86% | 85% |
| Considered mental wellbeing | 67% | 75% | 69% |
| Had all the information needed | 89% | 92% | 89% |
| Confidence and trust | 92% | 93% | 87% |
| Involved in decisions | 85% | 92% | 84% |
| Needs were met | 82% | 90% | 92% |
| Overall | |||
| Overall experience good | 65% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 63% |
| Supported by local services | 81% | 70% | 52% |
| Discussed managing condition | 36% | 43% | 35% |
| Agreed a care plan | 62% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 April 2023. Bank holidays may differ.
- Address
- Wellington Street, Clayton Le Moors, Accrington, BB5 5HU
- Phone
- 01254 457595
- [email protected]
- Website
- www.claytonmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hyndburn Rural PCN (a group of local surgeries that share services)
- NHS code
- P81218 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 18.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 63% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 36% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Clayton Medical Centrethis surgery | – | 8 | 41% | 66% | Yes |
| Great Harwood Medical GroupBlackburn, BB6 7QR | 1.2 miles | 42 | 40% | 78% | Yes |
| The Weavers PracticeBlackburn, BB1 4LA | 1.3 miles | 8 | 37% | 59% | Yes |
| Oswald Medical CentreAccrington, BB5 1RP | 1.5 miles | 21 | 59% | 75% | Yes |
| Dill Hall SurgeryAccrington, BB5 1RT | 1.5 miles | – | – | – | – |
| King Street Medical CentreAccrington, BB5 1RT | 1.5 miles | 22 | 76% | 66% | Yes |
| Accrington Victoria GP PracticeAccrington, BB5 1RT | 1.5 miles | 7 | 33% | 61% | Yes |
| Dr Bello's SurgeryAccrington, BB5 1RT | 1.5 miles | 19 | 65% | 64% | Yes |
| Richmond Medical CentreAccrington, BB5 1RT | 1.5 miles | 1 | 26% | 51% | Yes |
| Arg HealthcareAccrington, BB5 0AL | 1.5 miles | 36 | 65% | 71% | Yes |
Great Harwood Medical Group is 1.2 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Clayton Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Clayton Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01254 457595.
How do patients rate The Clayton Medical Centre?
In the 2026 NHS GP Patient Survey, 66% of patients at The Clayton Medical Centre said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Clayton Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Clayton Medical Centre as Good at its last published inspection (report published 13 July 2016).
What are the opening times of The Clayton Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 April 2023. Bank holidays may differ.
How do I contact The Clayton Medical Centre?
Call 01254 457595 or visit its website, www.claytonmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Wellington Street, Clayton Le Moors, Accrington, BB5 5HU.
How many patients are registered at The Clayton Medical Centre?
Around 6,184 patients are registered (January 2025). The surgery is part of Hyndburn Rural PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.