GP surgery in Accrington
Accrington Victoria GP Practice
Acorn Primary Care Centre, 421 Blackburn Road, Accrington, BB5 1RT
Scores 7 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone7
- Easy to contact online1
- Good experience of getting in touch3
- Did not wait too long for the appointment53
Quality of care 4
- Patients rate the surgery as good7
- Patients got what they needed31
- Doctors and nurses listen16
- Patients trust the staff26
- Inspection rating (Not rated)–
- Health checks and screening done32
- Meets NHS clinical targets9
- Children vaccinated on time7
What patients say
128 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
-14
change since last year
2025: 75% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 39% |
| Easy to contact via website | 18% | 58% | 19% |
| Easy to contact via NHS App | 30% | 54% | 32% |
| Reception staff helpful | 72% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 26% |
| Sees preferred clinician | 34% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 80% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 49% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 42% |
| Waiting time was about right | 72% | 69% | 65% |
| Remote appointment | 22% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 80% |
| Treated with care and concern | 81% | 86% | 82% |
| Considered mental wellbeing | 71% | 75% | 74% |
| Had all the information needed | 87% | 92% | 91% |
| Confidence and trust | 90% | 93% | 90% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 88% | 90% | 87% |
| Overall | |||
| Overall experience good | 61% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 67% |
| Supported by local services | 58% | 70% | 67% |
| Discussed managing condition | 37% | 43% | 52% |
| Agreed a care plan | 29% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 August 2024. Bank holidays may differ.
- Address
- Acorn Primary Care Centre, 421 Blackburn Road, Accrington, BB5 1RT
- Phone
- 01254 735880
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hyndburn Central PCN (a group of local surgeries that share services)
- NHS code
- Y02605 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.4% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 20.6% | 14.3% |
| Obesity | 18.3% | 13.9% |
| Smoking | 21.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Accrington Victoria GP Practicethis surgery | – | 7 | 33% | 61% | Yes |
| Richmond Medical CentreAccrington, BB5 1RT | under 0.1 miles | 1 | 26% | 51% | Yes |
| King Street Medical CentreAccrington, BB5 1RT | under 0.1 miles | 22 | 76% | 66% | Yes |
| Dr Bello's SurgeryAccrington, BB5 1RT | under 0.1 miles | 19 | 65% | 64% | Yes |
| Dill Hall SurgeryAccrington, BB5 1RT | under 0.1 miles | – | – | – | – |
| Oswald Medical CentreAccrington, BB5 1RP | 0.1 mile | 21 | 59% | 75% | Yes |
| Arg HealthcareAccrington, BB5 0AL | 0.4 miles | 36 | 65% | 71% | Yes |
| Peel House Medical PracticeAccrington, BB5 2EJ | 0.8 miles | 36 | 50% | 78% | Yes |
| Higher Heys SurgeryAccrington, BB5 3BP | 0.9 miles | 67 | 82% | 79% | Yes |
| The Clayton Medical CentreAccrington, BB5 5HU | 1.5 miles | 8 | 41% | 66% | Yes |
King Street Medical Centre is under 0.1 miles away, scores 22 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Accrington Victoria GP Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Accrington Victoria GP Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01254 735880.
How do patients rate Accrington Victoria GP Practice?
In the 2026 NHS GP Patient Survey, 61% of patients at Accrington Victoria GP Practice said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Accrington Victoria GP Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 August 2024. Bank holidays may differ.
How do I contact Accrington Victoria GP Practice?
Call 01254 735880. You can also book and order repeat prescriptions in the NHS App. The address is Acorn Primary Care Centre, 421 Blackburn Road, Accrington, BB5 1RT.
How many patients are registered at Accrington Victoria GP Practice?
Around 3,730 patients are registered (January 2025). The surgery is part of Hyndburn Central PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.