GP surgery in Manchester
The Doc's Surgery
55-59 Bloom Street, Manchester, M1 3LY
Scores 54 out of 100, average for a GP surgery in England. 70% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone66
- Easy to contact online79
- Good experience of getting in touch58
- Did not wait too long for the appointment39
Quality of care 46
- Patients rate the surgery as good23
- Patients got what they needed54
- Doctors and nurses listen62
- Patients trust the staff54
- Inspection rating (Outstanding)98
- Health checks and screening done9
- Meets NHS clinical targets48
- Children vaccinated on time58
What patients say
100 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
70%
say their experience is good
below the England average (77%)
-10
change since last year
2025: 80% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 73% |
| Easy to contact via website | 71% | 58% | 69% |
| Easy to contact via NHS App | 72% | 54% | 48% |
| Reception staff helpful | 90% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 29% |
| Sees preferred clinician | 61% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 94% |
| Next steps within 2 days | 94% | 93% | 83% |
| Good experience of contacting | 78% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 61% |
| Waiting time was about right | 68% | 69% | 62% |
| Remote appointment | 44% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 81% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 82% | 75% | 84% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 94% | 93% | 89% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 92% | 90% | 90% |
| Overall | |||
| Overall experience good | 70% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 75% |
| Supported by local services | 72% | 70% | 82% |
| Discussed managing condition | 62% | 43% | 47% |
| Agreed a care plan | 53% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 August 2026. Bank holidays may differ.
- Address
- 55-59 Bloom Street, Manchester, M1 3LY
- Phone
- 0161 237 9490
- Website
- thedocsmanchester.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hulme & City Centre South PCN (a group of local surgeries that share services)
- NHS code
- P84683 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Docs at New Jackson Medical Centre
- 141 Chester Road, Manchester, M15 4ZF
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 25 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 3.9% | 15.2% |
| Diabetes | 1.7% | 7.9% |
| Asthma | 3.0% | 6.6% |
| COPD | 0.3% | 1.9% |
| Coronary heart disease | 0.6% | 3.0% |
| Depression | 10.7% | 14.3% |
| Obesity | 5.1% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 39% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 68% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Doc's Surgerythis surgery | – | 54 | 71% | 70% | Yes |
| City Health CentreManchester, M1 1PL | 0.5 miles | 38 | 50% | 73% | Yes |
| Ancoats Urban Village Medical PracticeManchester, M4 6EE | 0.7 miles | 93 | 83% | 92% | Yes |
| Brunswick Medical PracticeManchester, M13 9UJ | 0.7 miles | 90 | 81% | 93% | Yes |
| Ardwick Medical PracticeManchester, M13 9UJ | 0.7 miles | 31 | 60% | 82% | Yes |
| Vallance MedicalManchester, M13 9UJ | 0.7 miles | 72 | 85% | 81% | Yes |
| The Arch Medical PracticeManchester, M15 5TJ | 0.8 miles | 35 | 55% | 76% | Yes |
| BlackfriarsSalford, M3 6AF | 0.8 miles | 27 | 53% | 75% | Yes |
| New Islington Medical CentreManchester, M4 6EE | 0.9 miles | 90 | 81% | 89% | Yes |
| Cornbrook Medical PracticeManchester, M15 4EA | 1.1 miles | 36 | 62% | 71% | Yes |
Ancoats Urban Village Medical Practice is 0.7 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Doc's Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Doc's Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0161 237 9490.
How do patients rate The Doc's Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at The Doc's Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Doc's Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Doc's Surgery as Outstanding at its last published inspection (report published 25 August 2016).
What are the opening times of The Doc's Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 August 2026. Bank holidays may differ.
How do I contact The Doc's Surgery?
Call 0161 237 9490 or visit its website, thedocsmanchester.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 55-59 Bloom Street, Manchester, M1 3LY.
Does The Doc's Surgery have a branch surgery?
Yes. The Doc's Surgery also runs The Docs at New Jackson Medical Centre (141 Chester Road, Manchester, M15 4ZF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Doc's Surgery?
Around 13,714 patients are registered (January 2025). The surgery is part of Hulme & City Centre South PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.