GP surgery in Redbridge
The Drive Surgery
68 the Drive, Cranbrook, Ilford, IG1 3HZ
Scores 19 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone25
- Easy to contact online8
- Good experience of getting in touch10
- Did not wait too long for the appointment64
Quality of care 15
- Patients rate the surgery as good6
- Patients got what they needed16
- Doctors and nurses listen6
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets59
- Children vaccinated on time58
What patients say
102 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 62% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 54% |
| Easy to contact via website | 35% | 58% | 39% |
| Easy to contact via NHS App | 39% | 54% | 42% |
| Reception staff helpful | 74% | 85% | 72% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 40% |
| Sees preferred clinician | 33% | 42% | 7% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 72% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 57% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 40% |
| Waiting time was about right | 76% | 69% | 70% |
| Remote appointment | 22% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 73% |
| Treated with care and concern | 70% | 86% | 72% |
| Considered mental wellbeing | 64% | 75% | 60% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 87% | 93% | 85% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 85% | 90% | 88% |
| Overall | |||
| Overall experience good | 60% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 73% |
| Supported by local services | 63% | 70% | 66% |
| Discussed managing condition | 31% | 43% | 36% |
| Agreed a care plan | 50% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2025. Bank holidays may differ.
- Address
- 68 the Drive, Cranbrook, Ilford, IG1 3HZ
- Phone
- 020 8554 3014
- [email protected]
- Website
- www.thedrivesurgeryilford.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fairlop PCN (a group of local surgeries that share services)
- NHS code
- F86652 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Parent and baby room
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.9% | 15.2% |
| Diabetes | 14.1% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 9.6% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 9.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Drive Surgerythis surgery | – | 19 | 48% | 60% | No |
| Granville Medical CentreIlford, IG1 4JY | 0.5 miles | 21 | 30% | 73% | Yes |
| St Clement's SurgeryIlford, IG1 4LA | 0.6 miles | 17 | 48% | 68% | Yes |
| York Road SurgeryIlford, IG1 3AF | 0.6 miles | 82 | 64% | 88% | Yes |
| Gants Hill Medical Centre & the Redbridge SurgeryIlford, IG2 6UP | 0.7 miles | 6 | 26% | 61% | Yes |
| Balfour Road SurgeryIlford, IG1 4JE | 0.7 miles | 12 | 35% | 66% | Yes |
| Ilford Medical CentreIlford, IG1 1EE | 0.9 miles | 9 | 46% | 62% | Yes |
| Sangam PracticeLondon, E12 5JF | 1.0 miles | 25 | 62% | 72% | Yes |
| The Manor Park PracticeLondon, E12 5JG | 1.0 miles | 42 | 60% | 74% | Yes |
| Aldersbrook Medical CentreLondon, E12 5DL | 1.1 miles | 76 | 64% | 87% | Yes |
York Road Surgery is 0.6 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Drive Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), The Drive Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate The Drive Surgery?
In the 2026 NHS GP Patient Survey, 60% of patients at The Drive Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Drive Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Drive Surgery as Good at its last published inspection (report published 8 July 2026).
What are the opening times of The Drive Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2025. Bank holidays may differ.
How do I contact The Drive Surgery?
Call 020 8554 3014 or visit its website, www.thedrivesurgeryilford.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 68 the Drive, Cranbrook, Ilford, IG1 3HZ.
How many patients are registered at The Drive Surgery?
Around 7,048 patients are registered (January 2025). The surgery is part of Fairlop PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.