GP surgery in Blaby
The Glenfield Surgery
111 Station Road, Glenfield, Leicester, LE3 8GS
Scores 28 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone38
- Easy to contact online7
- Good experience of getting in touch25
- Did not wait too long for the appointment43
Quality of care 31
- Patients rate the surgery as good16
- Patients got what they needed32
- Doctors and nurses listen52
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets77
- Children vaccinated on time93
What patients say
102 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
67%
say their experience is good
well below the England average (77%)
-15
change since last year
2025: 82% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 73% |
| Easy to contact via website | 34% | 58% | 48% |
| Easy to contact via NHS App | 48% | 54% | 59% |
| Reception staff helpful | 79% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 31% |
| Sees preferred clinician | 39% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 93% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 66% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 66% |
| Waiting time was about right | 69% | 69% | 62% |
| Remote appointment | 31% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 88% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 68% | 75% | 73% |
| Had all the information needed | 91% | 92% | 97% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 88% | 90% | 89% |
| Overall | |||
| Overall experience good | 67% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 85% |
| Supported by local services | 68% | 70% | 82% |
| Discussed managing condition | 43% | 43% | 41% |
| Agreed a care plan | 54% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 8:30pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 1pm 1:30pm to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 December 2015. Bank holidays may differ.
- Address
- 111 Station Road, Glenfield, Leicester, LE3 8GS
- Phone
- 0116 233 3600
- [email protected]
- Website
- www.theglenfieldsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- G3 PCN (a group of local surgeries that share services)
- NHS code
- C82056 · NHS profile
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 September 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.6% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 7.9% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Glenfield Surgerythis surgery | – | 28 | 55% | 67% | Yes |
| The Parks Medical Centre (B Hainsworth)Leicester, LE3 9PW | 1.0 miles | 44 | 67% | 78% | Yes |
| Oakmeadow Surgery (GJ Ingrams)Leicester, LE3 8NF | 1.1 miles | 4 | 27% | 49% | Yes |
| The Anstey SurgeryLeicester, LE7 7AZ | 1.3 miles | 16 | 44% | 58% | Yes |
| Groby SurgeryLeicester, LE6 0GL | 1.3 miles | 97 | 85% | 96% | Yes |
| Beaumont Lodge Medical PracticeLeicester, LE4 0QR | 1.5 miles | 58 | 69% | 81% | Yes |
| Hockley Farm Medical Practice (A Nana)Leicester, LE3 1HN | 1.8 miles | 1 | 41% | 58% | Yes |
| Spirit Primary Care Ltd-Beaumont LeysLeicester, LE4 0UZ | 1.9 miles | 3 | 41% | 60% | Yes |
| Ratby Medical CentreLeicester, LE6 0LE | 1.9 miles | 39 | 60% | 76% | Yes |
| Groby Road Medical Centre (Id Patchett)Leicester, LE3 9ED | 2.1 miles | 5 | 44% | 64% | Yes |
The Parks Medical Centre (B Hainsworth) is 1.0 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Glenfield Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Glenfield Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0116 233 3600.
How do patients rate The Glenfield Surgery?
In the 2026 NHS GP Patient Survey, 67% of patients at The Glenfield Surgery said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Glenfield Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Glenfield Surgery as Good at its last published inspection (report published 6 September 2017).
What are the opening times of The Glenfield Surgery?
Reception is open Monday 8:30am to 8:30pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 1pm 1:30pm to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 December 2015. Bank holidays may differ.
How do I contact The Glenfield Surgery?
Call 0116 233 3600 or visit its website, www.theglenfieldsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 111 Station Road, Glenfield, Leicester, LE3 8GS.
How many patients are registered at The Glenfield Surgery?
Around 14,017 patients are registered (January 2025). The surgery is part of G3 PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.