GP surgery in South Kesteven
The Glenside Country Practice
12 High Street, Castle Bytham, Grantham, NG33 4RZ
Scores 84 out of 100, excellent for a GP surgery in England. 84% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 91
- Easy to get through on the phone77
- Easy to contact online98
- Good experience of getting in touch82
- Did not wait too long for the appointment93
Quality of care 68
- Patients rate the surgery as good68
- Patients got what they needed62
- Doctors and nurses listen8
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done83
- Meets NHS clinical targets95
- Children vaccinated on time88
What patients say
113 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 83% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 78% |
| Easy to contact via website | 88% | 58% | 74% |
| Easy to contact via NHS App | 80% | 54% | 41% |
| Reception staff helpful | 91% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 24% |
| Sees preferred clinician | 38% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 93% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 86% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 64% |
| Waiting time was about right | 89% | 69% | 90% |
| Remote appointment | 27% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 84% |
| Treated with care and concern | 80% | 86% | 83% |
| Considered mental wellbeing | 63% | 75% | 60% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 91% | 92% | 86% |
| Needs were met | 93% | 90% | 88% |
| Overall | |||
| Overall experience good | 84% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 75% |
| Supported by local services | 67% | 70% | 63% |
| Discussed managing condition | 35% | 43% | 40% |
| Agreed a care plan | 29% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 December 2023. Bank holidays may differ.
- Address
- 12 High Street, Castle Bytham, Grantham, NG33 4RZ
- Phone
- 01780 410205
- [email protected]
- Website
- www.glensidecountrypractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Grantham and Rural PCN (a group of local surgeries that share services)
- NHS code
- C83024 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery
- St Johns Close, Corby Glenn, Grantham, NG33 4LY · 01476 550251
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Pram park
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.1% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Glenside Country Practicethis surgery | – | 84 | 77% | 84% | Yes |
| Market Cross SurgeryGrantham, NG33 4BB | 4.0 miles | 52 | 74% | 82% | Yes |
| Colsterworth SurgeryGrantham, NG33 5NJ | 4.9 miles | 79 | 83% | 87% | Yes |
| Market Overton & Somerby SurgeriesOakham, LE15 7PP | 6.2 miles | 30 | 67% | 67% | Yes |
| Empingham Medical CentreOakham, LE15 8PR | 6.4 miles | 90 | 86% | 93% | Yes |
| Hereward Medical CentreBourne, PE10 9XR | 6.6 miles | 80 | 68% | 86% | Yes |
| Bourne Galletly Practice TeamBourne, PE10 9BT | 6.9 miles | 88 | 66% | 86% | Yes |
| Lakeside Healthcare StamfordStamford, PE9 1YA | 7.4 miles | 19 | 29% | 65% | Yes |
| Oakham Medical PracticeOakham, LE15 6NT | 10.2 miles | 37 | 51% | 72% | Yes |
| The Deepings PracticePeterborough, PE6 8DD | 10.5 miles | 5 | 26% | 49% | Yes |
Common questions
Is The Glenside Country Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Glenside Country Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01780 410205.
How do patients rate The Glenside Country Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at The Glenside Country Practice said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Glenside Country Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Glenside Country Practice as Good at its last published inspection (report published 16 February 2017).
What are the opening times of The Glenside Country Practice?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 December 2023. Bank holidays may differ.
How do I contact The Glenside Country Practice?
Call 01780 410205 or visit its website, www.glensidecountrypractice.com. You can also book and order repeat prescriptions in the NHS App. The address is 12 High Street, Castle Bytham, Grantham, NG33 4RZ.
Does The Glenside Country Practice have a branch surgery?
Yes. The Glenside Country Practice also runs The Surgery (St Johns Close, Corby Glenn, Grantham, NG33 4LY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Glenside Country Practice?
Around 3,783 patients are registered (January 2025). The surgery is part of Grantham and Rural PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.