GP surgery in Cheshire East
The Health Centre (Holmes Chapel)
London Road, Holmes Chapel, Crewe, CW4 7BB
Scores 79 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 66
- Easy to get through on the phone17
- Easy to contact online97
- Good experience of getting in touch88
- Did not wait too long for the appointment72
Quality of care 90
- Patients rate the surgery as good80
- Patients got what they needed92
- Doctors and nurses listen75
- Patients trust the staff90
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets92
- Children vaccinated on time89
What patients say
111 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
88%
say their experience is good
well above the England average (77%)
+13
change since last year
2025: 75% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 28% |
| Easy to contact via website | 86% | 58% | 68% |
| Easy to contact via NHS App | 74% | 54% | 48% |
| Reception staff helpful | 87% | 85% | 65% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 34% |
| Sees preferred clinician | 38% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 87% |
| Next steps within 2 days | 95% | 93% | 93% |
| Good experience of contacting | 89% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 28% |
| Waiting time was about right | 79% | 69% | 61% |
| Remote appointment | 23% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 81% |
| Treated with care and concern | 92% | 86% | 83% |
| Considered mental wellbeing | 76% | 75% | 65% |
| Had all the information needed | 99% | 92% | 88% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 95% | 92% | 85% |
| Needs were met | 97% | 90% | 84% |
| Overall | |||
| Overall experience good | 88% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 79% |
| Supported by local services | 81% | 70% | 59% |
| Discussed managing condition | 36% | 43% | 46% |
| Agreed a care plan | 37% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 January 2024. Bank holidays may differ.
- Address
- London Road, Holmes Chapel, Crewe, CW4 7BB
- Phone
- 01477 533100
- Website
- www.holmeschapelhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Choc (Congleton & Holmes Chapel) PCN (a group of local surgeries that share services)
- NHS code
- N81077 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 6.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Health Centre (Holmes Chapel)this surgery | – | 79 | 43% | 88% | Yes |
| Waters Edge Medical CentreMiddlewich, CW10 9BH | 3.7 miles | 57 | 78% | 78% | Yes |
| OaklandsMiddlewich, CW10 9BE | 3.8 miles | 68 | 71% | 85% | Yes |
| Ashfields Primary Care CentreSandbach, CW11 1EQ | 3.9 miles | 76 | 66% | 87% | Yes |
| Chelford SurgeryMacclesfield, SK11 9BS | 5.8 miles | 99 | 86% | 99% | Yes |
| Willow Wood SurgeryWinsford, CW7 3GY | 6.2 miles | 74 | 80% | 87% | Yes |
| Readesmoor Medical Group PracticeCongleton, CW12 1JP | 6.3 miles | 50 | 54% | 72% | Yes |
| Meadowside Medical CentreCongleton, CW12 1DY | 6.5 miles | 46 | 56% | 75% | Yes |
| David Lewis Medical PracticeAlderley Edge, SK9 7UD | 6.7 miles | – | – | 97% | – |
| Lawton House SurgeryCongleton, CW12 1QG | 6.7 miles | 61 | 40% | 81% | Yes |
Chelford Surgery is 5.8 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Health Centre (Holmes Chapel) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Health Centre (Holmes Chapel) was taking on new patients. You can register online through the NHS website or call the surgery on 01477 533100.
How do patients rate The Health Centre (Holmes Chapel)?
In the 2026 NHS GP Patient Survey, 88% of patients at The Health Centre (Holmes Chapel) said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Health Centre (Holmes Chapel)?
The Care Quality Commission, which inspects GP surgeries in England, rated The Health Centre (Holmes Chapel) as Good at its last published inspection (report published 17 August 2016).
What are the opening times of The Health Centre (Holmes Chapel)?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 January 2024. Bank holidays may differ.
How do I contact The Health Centre (Holmes Chapel)?
Call 01477 533100 or visit its website, www.holmeschapelhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is London Road, Holmes Chapel, Crewe, CW4 7BB.
How many patients are registered at The Health Centre (Holmes Chapel)?
Around 13,017 patients are registered (January 2025). The surgery is part of Choc (Congleton & Holmes Chapel) PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.