GP surgery in Middlewich
Waters Edge Medical Centre
10-12 Leadsmithy Street, Middlewich, CW10 9BH
Scores 57 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone79
- Easy to contact online42
- Good experience of getting in touch68
- Did not wait too long for the appointment72
Quality of care 32
- Patients rate the surgery as good46
- Patients got what they needed56
- Doctors and nurses listen36
- Patients trust the staff18
- Inspection rating (Not rated)–
- Health checks and screening done10
- Meets NHS clinical targets52
- Children vaccinated on time36
What patients say
120 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 84% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 76% |
| Easy to contact via website | 55% | 58% | 55% |
| Easy to contact via NHS App | 62% | 54% | 68% |
| Reception staff helpful | 89% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 23% |
| Sees preferred clinician | 58% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 94% |
| Next steps within 2 days | 89% | 93% | 90% |
| Good experience of contacting | 81% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 62% |
| Waiting time was about right | 79% | 69% | 80% |
| Remote appointment | 20% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 93% |
| Treated with care and concern | 82% | 86% | 94% |
| Considered mental wellbeing | 65% | 75% | 81% |
| Had all the information needed | 86% | 92% | 93% |
| Confidence and trust | 89% | 93% | 99% |
| Involved in decisions | 91% | 92% | 95% |
| Needs were met | 92% | 90% | 96% |
| Overall | |||
| Overall experience good | 78% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 85% |
| Supported by local services | 75% | 70% | 75% |
| Discussed managing condition | 50% | 43% | 47% |
| Agreed a care plan | 32% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- 10-12 Leadsmithy Street, Middlewich, CW10 9BH
- Phone
- 01606 544401
- [email protected]
- Website
- www.ssphealth.com/our-practices/waters-edge-medical-centre
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Smash PCN (a group of local surgeries that share services)
- NHS code
- N81642 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 19.2% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Waters Edge Medical Centrethis surgery | – | 57 | 78% | 78% | Yes |
| OaklandsMiddlewich, CW10 9BE | 0.2 miles | 68 | 71% | 85% | Yes |
| Willow Wood SurgeryWinsford, CW7 3GY | 2.5 miles | 74 | 80% | 87% | Yes |
| The Weaver Vale SurgeryWinsford, CW7 1AT | 3.6 miles | 85 | 88% | 89% | Yes |
| High Street Practice WinsfordWinsford, CW7 1AT | 3.6 miles | 68 | 77% | 85% | Yes |
| Swanlow Medical CentreWinsford, CW7 1AT | 3.6 miles | 56 | 51% | 81% | Yes |
| The Health Centre (Holmes Chapel)Crewe, CW4 7BB | 3.7 miles | 79 | 43% | 88% | Yes |
| Launceston Close SurgeryWinsford, CW7 1LY | 4.1 miles | 82 | 86% | 85% | Yes |
| Ashfields Primary Care CentreSandbach, CW11 1EQ | 4.6 miles | 76 | 66% | 87% | Yes |
| Middlewich Road SurgeryNorthwich, CW9 7DB | 4.9 miles | 44 | 58% | 78% | Yes |
Oaklands is 0.2 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Waters Edge Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Waters Edge Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01606 544401.
How do patients rate Waters Edge Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Waters Edge Medical Centre said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Waters Edge Medical Centre?
Reception is open Monday 7am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Waters Edge Medical Centre?
Call 01606 544401 or visit its website, www.ssphealth.com/our-practices/waters-edge-medical-centre. You can also book and order repeat prescriptions in the NHS App. The address is 10-12 Leadsmithy Street, Middlewich, CW10 9BH.
How many patients are registered at Waters Edge Medical Centre?
Around 4,711 patients are registered (January 2025). The surgery is part of Smash PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.