GP surgery in Brentwood
The Highwood Surgery
Brambles Bungalow, High Wood Hospital, Geary Drive, Brentwood, CM15 9DY
Scores 93 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 95% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 99
- Easy to get through on the phone98
- Easy to contact online90
- Good experience of getting in touch97
- Did not wait too long for the appointment97
Quality of care 76
- Patients rate the surgery as good94
- Patients got what they needed61
- Doctors and nurses listen96
- Patients trust the staff90
- Inspection rating (Requires improvement)2
- Health checks and screening done61
- Meets NHS clinical targets35
- Children vaccinated on time43
What patients say
112 patients answered the 2026 NHS survey about this surgery.
95%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 95% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 95% | 57% | 93% |
| Easy to contact via website | 78% | 58% | 49% |
| Easy to contact via NHS App | 47% | 54% | 62% |
| Reception staff helpful | 96% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 54% | 31% | 57% |
| Sees preferred clinician | 94% | 42% | 81% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 96% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 95% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 89% | 57% | 83% |
| Waiting time was about right | 93% | 69% | 94% |
| Remote appointment | 21% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 97% |
| Treated with care and concern | 97% | 86% | 94% |
| Considered mental wellbeing | 93% | 75% | 87% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 97% | 92% | 94% |
| Needs were met | 93% | 90% | 97% |
| Overall | |||
| Overall experience good | 93% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 93% |
| Supported by local services | 68% | 70% | 86% |
| Discussed managing condition | 65% | 43% | 57% |
| Agreed a care plan | 75% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6:30pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 7:30pm |
| Thursday | 9am to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- Brambles Bungalow, High Wood Hospital, Geary Drive, Brentwood, CM15 9DY
- Phone
- 01277 236640
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brentwood PCN (a group of local surgeries that share services)
- NHS code
- F81737 · NHS profile
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 4 November 2022
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 5.6% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 4.6% | 14.3% |
| Obesity | 8.5% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 89% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Highwood Surgerythis surgery | – | 93 | 95% | 93% | Yes |
| Tile House SurgeryBrentwood, CM15 8AQ | 0.5 miles | 52 | 64% | 81% | Yes |
| Dr A Naeem & Partners,the New SurgeryBrentwood, CM15 8AB | 0.5 miles | 35 | 50% | 75% | Yes |
| Beechwood SurgeryBrentwood, CM14 5WF | 1.2 miles | 49 | 62% | 79% | Yes |
| Rockleigh Court SurgeryBrentwood, CM15 8NN | 1.3 miles | 28 | 62% | 68% | Yes |
| Mount Avenue SurgeryBrentwood, CM13 2NL | 1.5 miles | 33 | 51% | 83% | Yes |
| Petersfield SurgeryRomford, RM3 9PD | 3.1 miles | 31 | 64% | 74% | Yes |
| Deal Tree Health CentreBrentwood, CM15 0HU | 3.2 miles | 59 | 47% | 88% | Yes |
| Abbamoor SurgeryRomford, RM3 9SU | 3.4 miles | 81 | 80% | 88% | Yes |
| The Saheecha's PracticesRomford, RM3 9SU | 3.4 miles | 60 | 67% | 83% | Yes |
Common questions
Is The Highwood Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Highwood Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01277 236640.
How do patients rate The Highwood Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at The Highwood Surgery said their overall experience was good. The England average is 77%. 95% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Highwood Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Highwood Surgery as Requires improvement at its last published inspection (report published 4 November 2022).
What are the opening times of The Highwood Surgery?
Reception is open Monday 9am to 6:30pm, Tuesday 9am to 6:30pm, Wednesday 9am to 7:30pm, Thursday 9am to 6:30pm, Friday 9am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact The Highwood Surgery?
Call 01277 236640. You can also book and order repeat prescriptions in the NHS App. The address is Brambles Bungalow, High Wood Hospital, Geary Drive, Brentwood, CM15 9DY.
How many patients are registered at The Highwood Surgery?
Around 3,024 patients are registered (January 2025). The surgery is part of Brentwood PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.