GP surgery in Chelmsford
The Laurels Surgery
Juniper Road, Boreham, Chelmsford, CM3 3DX
Scores 46 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone12
- Easy to contact online43
- Good experience of getting in touch33
- Did not wait too long for the appointment52
Quality of care 67
- Patients rate the surgery as good47
- Patients got what they needed86
- Doctors and nurses listen70
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets62
- Children vaccinated on time66
What patients say
106 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 84% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 42% |
| Easy to contact via website | 56% | 58% | 34% |
| Easy to contact via NHS App | 54% | 54% | 37% |
| Reception staff helpful | 90% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 23% |
| Sees preferred clinician | 42% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 79% |
| Next steps within 2 days | 98% | 93% | 92% |
| Good experience of contacting | 70% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 53% |
| Waiting time was about right | 72% | 69% | 75% |
| Remote appointment | 18% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 90% |
| Treated with care and concern | 91% | 86% | 93% |
| Considered mental wellbeing | 77% | 75% | 76% |
| Had all the information needed | 91% | 92% | 94% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 96% | 90% | 90% |
| Overall | |||
| Overall experience good | 78% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 79% |
| Supported by local services | 69% | 70% | 78% |
| Discussed managing condition | 38% | 43% | 40% |
| Agreed a care plan | 16% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 9am to noon 2pm to 5pm |
| Tuesday | 9am to noon 2pm to 5pm |
| Wednesday | 9am to noon 2pm to 5pm |
| Thursday | 9am to noon 2pm to 5pm |
| Friday | 9am to noon 2pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 November 2024. Bank holidays may differ.
- Address
- Juniper Road, Boreham, Chelmsford, CM3 3DX
- Phone
- 01245 380324
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aegros Health PCN (a group of local surgeries that share services)
- NHS code
- F81149 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sydney House Surgery
- Strutt Close, Hatfield Peverel, Chelmsford, CM3 2HB
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 9.9% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Laurels Surgerythis surgery | – | 46 | 38% | 78% | Yes |
| North Chelmsford NHS HccChelmsford, CM2 5EF | 1.5 miles | 87 | 73% | 86% | Yes |
| Chelmer Village SurgeryChelmsford, CM2 6ST | 2.3 miles | 28 | 63% | 66% | Yes |
| Baddow Village SurgeryChelmsford, CM2 7EZ | 3.2 miles | 80 | 72% | 84% | No |
| Rivermead Gate Medical CentreChelmsford, CM1 1TR | 3.3 miles | 19 | 39% | 68% | Yes |
| Beacon Health Group-Danbury Medical CentreChelmsford, CM3 4QL | 3.4 miles | 4 | 29% | 50% | Yes |
| Sutherland Lodge SurgeryChelmsford, CM2 7PY | 3.5 miles | 4 | 11% | 49% | Yes |
| Beauchamp HouseChelmsford, CM2 0DB | 3.5 miles | 42 | 51% | 77% | Yes |
| Little Waltham & GT Notley SurgeryChelmsford, CM3 3LL | 3.5 miles | 47 | 39% | 85% | Yes |
| Chelmer Medical PartnershipChelmsford, CM1 4HW | 3.7 miles | 22 | 32% | 75% | Yes |
North Chelmsford NHS Hcc is 1.5 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Laurels Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Laurels Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01245 380324.
How do patients rate The Laurels Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at The Laurels Surgery said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Laurels Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Laurels Surgery as Good at its last published inspection (report published 5 April 2019).
What are the opening times of The Laurels Surgery?
Reception is open Monday 9am to noon 2pm to 5pm, Tuesday 9am to noon 2pm to 5pm, Wednesday 9am to noon 2pm to 5pm, Thursday 9am to noon 2pm to 5pm, Friday 9am to noon 2pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 November 2024. Bank holidays may differ.
How do I contact The Laurels Surgery?
Call 01245 380324. You can also book and order repeat prescriptions in the NHS App. The address is Juniper Road, Boreham, Chelmsford, CM3 3DX.
Does The Laurels Surgery have a branch surgery?
Yes. The Laurels Surgery also runs Sydney House Surgery (Strutt Close, Hatfield Peverel, Chelmsford, CM3 2HB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Laurels Surgery?
Around 11,414 patients are registered (January 2025). The surgery is part of Aegros Health PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.