GP surgery in Islington
The Miller Practice
49 Highbury New Park, Highbury, London, N5 2ET
Scores 76 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone85
- Easy to contact online85
- Good experience of getting in touch70
- Did not wait too long for the appointment54
Quality of care 72
- Patients rate the surgery as good65
- Patients got what they needed78
- Doctors and nurses listen55
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets41
- Children vaccinated on time44
What patients say
98 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 82% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 83% |
| Easy to contact via website | 74% | 58% | 71% |
| Easy to contact via NHS App | 68% | 54% | 72% |
| Reception staff helpful | 93% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 21% |
| Sees preferred clinician | 48% | 42% | 68% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 82% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 67% |
| Waiting time was about right | 73% | 69% | 68% |
| Remote appointment | 32% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 89% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 85% | 75% | 75% |
| Had all the information needed | 98% | 92% | 96% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 90% | 92% | 94% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 83% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 78% |
| Supported by local services | 64% | 70% | 72% |
| Discussed managing condition | 58% | 43% | 36% |
| Agreed a care plan | 44% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 February 2018. Bank holidays may differ.
- Address
- 49 Highbury New Park, Highbury, London, N5 2ET
- Phone
- 020 7354 1972
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central 2 Islington PCN (a group of local surgeries that share services)
- NHS code
- F83045 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.3% | 15.2% |
| Diabetes | 4.4% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 11.7% | 14.3% |
| Obesity | 5.8% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Miller Practicethis surgery | – | 76 | 82% | 83% | Yes |
| Mildmay Medical PracticeLondon, N16 9NF | 0.3 miles | 42 | 53% | 80% | Yes |
| Highbury Grange Medical PracticeLondon, N5 2QB | 0.3 miles | 15 | 48% | 64% | Yes |
| The Statham Grove SurgeryLondon, N16 9DP | 0.4 miles | 82 | 69% | 87% | Yes |
| The Mitchison Road SurgeryLondon, N1 3NG | 0.5 miles | 18 | 52% | 66% | Yes |
| The Surgery (Barretts Grove)London, N16 8AR | 0.6 miles | 74 | 75% | 88% | Yes |
| Barton House Group PracticeLondon, N16 9JT | 0.7 miles | 62 | 54% | 81% | Yes |
| The Medical CentreLondon, N7 8DD | 0.7 miles | 77 | 88% | 89% | Yes |
| Roman Way Medical CentreLondon, N1 1SW | 0.8 miles | 73 | 74% | 87% | – |
| Islington Central Medical CentreLondon, N1 1SW | 0.8 miles | 63 | 59% | 85% | Yes |
Common questions
Is The Miller Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Miller Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 7354 1972.
How do patients rate The Miller Practice?
In the 2026 NHS GP Patient Survey, 83% of patients at The Miller Practice said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Miller Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Miller Practice as Good at its last published inspection (report published 27 May 2026).
What are the opening times of The Miller Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 February 2018. Bank holidays may differ.
How do I contact The Miller Practice?
Call 020 7354 1972. You can also book and order repeat prescriptions in the NHS App. The address is 49 Highbury New Park, Highbury, London, N5 2ET.
How many patients are registered at The Miller Practice?
Around 9,289 patients are registered (January 2025). The surgery is part of Central 2 Islington PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.