GP surgery in Billericay
The New Surgery
27 Stock Road, Billericay, CM12 0AH
Scores 37 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone36
- Easy to contact online40
- Good experience of getting in touch25
- Did not wait too long for the appointment84
Quality of care 26
- Patients rate the surgery as good48
- Patients got what they needed15
- Doctors and nurses listen9
- Patients trust the staff6
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets9
- Children vaccinated on time32
What patients say
89 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
78%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 79% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 62% |
| Easy to contact via website | 54% | 58% | 26% |
| Easy to contact via NHS App | 50% | 54% | 24% |
| Reception staff helpful | 91% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 12% | 31% | 28% |
| Sees preferred clinician | 74% | 42% | 74% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 90% |
| Next steps within 2 days | 92% | 93% | 98% |
| Good experience of contacting | 66% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 56% |
| Waiting time was about right | 84% | 69% | 86% |
| Remote appointment | 17% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 82% |
| Treated with care and concern | 79% | 86% | 78% |
| Considered mental wellbeing | 57% | 75% | 59% |
| Had all the information needed | 90% | 92% | 88% |
| Confidence and trust | 84% | 93% | 86% |
| Involved in decisions | 87% | 92% | 87% |
| Needs were met | 85% | 90% | 85% |
| Overall | |||
| Overall experience good | 78% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 74% |
| Supported by local services | 67% | 70% | 70% |
| Discussed managing condition | 33% | 43% | 39% |
| Agreed a care plan | 43% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 July 2024. Bank holidays may differ.
- Address
- 27 Stock Road, Billericay, CM12 0AH
- Phone
- 01277 633144
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Billericay PCN (a group of local surgeries that share services)
- NHS code
- F81045 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The New Surgerythis surgery | – | 37 | 54% | 78% | Yes |
| The Billericay Medical PracticeBillericay, CM12 0BJ | 0.1 mile | 35 | 48% | 79% | Yes |
| Western Road SurgeryBillericay, CM12 9DX | 0.3 miles | 68 | 68% | 84% | Yes |
| Chapel Street SurgeryBillericay, CM12 9LR | 0.5 miles | 3 | 33% | 43% | Yes |
| Queens Park SurgeryBillericay, CM12 0UA | 0.6 miles | 86 | 70% | 83% | Yes |
| Stock SurgeryIngatestone, CM4 9NF | 2.7 miles | 85 | 85% | 91% | Yes |
| Dr Sharma & PartnersBasildon, SS15 4EZ | 3.1 miles | 14 | 48% | 58% | Yes |
| The New Folly SurgeryIngatestone, CM4 0FA | 3.1 miles | 20 | 28% | 66% | Yes |
| Knights SurgeryBasildon, SS14 3GR | 3.7 miles | 16 | 49% | 70% | Yes |
| Mount Avenue SurgeryBrentwood, CM13 2NL | 3.8 miles | 33 | 51% | 83% | Yes |
Western Road Surgery is 0.3 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The New Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The New Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01277 633144.
How do patients rate The New Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at The New Surgery said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The New Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The New Surgery as Good at its last published inspection (report published 14 March 2024).
What are the opening times of The New Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 July 2024. Bank holidays may differ.
How do I contact The New Surgery?
Call 01277 633144. You can also book and order repeat prescriptions in the NHS App. The address is 27 Stock Road, Billericay, CM12 0AH.
How many patients are registered at The New Surgery?
Around 6,874 patients are registered (January 2025). The surgery is part of Billericay PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.