GP surgery in Great Wyrley and Cheslyn Hay
The Nile Practice
High Street, Cheslyn Hay, Walsall, WS6 7AE
Scores 38 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 55
- Easy to get through on the phone71
- Easy to contact online21
- Good experience of getting in touch45
- Did not wait too long for the appointment56
Quality of care 18
- Patients rate the surgery as good38
- Patients got what they needed17
- Doctors and nurses listen22
- Patients trust the staff27
- Inspection rating (Requires improvement)2
- Health checks and screening done43
- Meets NHS clinical targets61
- Children vaccinated on time73
What patients say
99 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 77% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 72% |
| Easy to contact via website | 44% | 58% | 32% |
| Easy to contact via NHS App | 39% | 54% | 53% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 29% |
| Sees preferred clinician | 54% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 60% |
| Waiting time was about right | 74% | 69% | 78% |
| Remote appointment | 22% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 81% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 67% | 75% | 64% |
| Had all the information needed | 93% | 92% | 87% |
| Confidence and trust | 90% | 93% | 91% |
| Involved in decisions | 88% | 92% | 93% |
| Needs were met | 85% | 90% | 90% |
| Overall | |||
| Overall experience good | 76% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 84% |
| Supported by local services | 72% | 70% | 61% |
| Discussed managing condition | 37% | 43% | 28% |
| Agreed a care plan | 14% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 1pm |
| Thursday | 8:30am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2025. Bank holidays may differ.
- Address
- High Street, Cheslyn Hay, Walsall, WS6 7AE
- Phone
- 01922 702240
- [email protected]
- Website
- www.thenilepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cannock Villages PCN (a group of local surgeries that share services)
- NHS code
- M83048 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Hednesford Valley Health Centre
- Hednesford Valley Health Centre, Station Road, Hednesford, Cannock, WS12 4DJ · 01543 870590
- The Nile Practice Cannock
- The Nile Practice, Old Penkridge Road, Cannock, WS11 1HX · 01543 572831
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 11 March 2026
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 10.3% | 13.9% |
| Smoking | 12.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Nile Practicethis surgery | – | 38 | 73% | 76% | Yes |
| High Street SurgeryWalsall, WS6 7AB | 0.2 miles | 77 | 76% | 86% | Yes |
| Southfield Way SurgeryWalsall, WS6 6JZ | 0.8 miles | 93 | 84% | 92% | Yes |
| Quinton PracticeWalsall, WS6 6EW | 0.8 miles | 70 | 70% | 81% | Yes |
| Alderwood Medical PracticeCannock, WS11 1QN | 1.6 miles | 30 | 38% | 79% | Yes |
| The Colliery PracticeCannock, WS11 1DJ | 2.0 miles | 47 | 69% | 79% | Yes |
| Essington Medical CentreWolverhampton, WV11 2RF | 2.1 miles | 66 | 64% | 85% | Yes |
| Red Lion SurgeryCannock, WS11 5XY | 2.3 miles | 73 | 73% | 85% | Yes |
| Dr I Rasib & PartnersCannock, WS11 5XY | 2.3 miles | 81 | 85% | 84% | Yes |
| Cannock Practices Network SurgeryCannock, WS11 5XY | 2.3 miles | – | – | – | No |
High Street Surgery is 0.2 miles away, scores 77 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Nile Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Nile Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01922 702240.
How do patients rate The Nile Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at The Nile Practice said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Nile Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Nile Practice as Requires improvement at its last published inspection (report published 11 March 2026).
What are the opening times of The Nile Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 1pm, Thursday 8:30am to 8pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2025. Bank holidays may differ.
How do I contact The Nile Practice?
Call 01922 702240 or visit its website, www.thenilepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is High Street, Cheslyn Hay, Walsall, WS6 7AE.
Does The Nile Practice have a branch surgery?
Yes. The Nile Practice also runs Hednesford Valley Health Centre (Hednesford Valley Health Centre, Station Road, Hednesford, Cannock, WS12 4DJ) and The Nile Practice Cannock (The Nile Practice, Old Penkridge Road, Cannock, WS11 1HX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Nile Practice?
Around 9,862 patients are registered (January 2025). The surgery is part of Cannock Villages PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.