GP surgery in Beeston
The Oaks Medical Centre
18-20 Villa Street, Beeston, Nottingham, NG9 2NY
Scores 92 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone83
- Easy to contact online87
- Good experience of getting in touch94
- Did not wait too long for the appointment74
Quality of care 90
- Patients rate the surgery as good85
- Patients got what they needed79
- Doctors and nurses listen79
- Patients trust the staff84
- Inspection rating (Outstanding)98
- Health checks and screening done42
- Meets NHS clinical targets49
- Children vaccinated on time30
What patients say
134 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 83% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 88% |
| Easy to contact via website | 76% | 58% | 80% |
| Easy to contact via NHS App | 71% | 54% | 73% |
| Reception staff helpful | 94% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 28% |
| Sees preferred clinician | 52% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 95% |
| Next steps within 2 days | 94% | 93% | 97% |
| Good experience of contacting | 92% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 72% |
| Waiting time was about right | 80% | 69% | 70% |
| Remote appointment | 26% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 85% |
| Considered mental wellbeing | 84% | 75% | 79% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 95% | 90% | 88% |
| Overall | |||
| Overall experience good | 90% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 77% |
| Supported by local services | 87% | 70% | 77% |
| Discussed managing condition | 40% | 43% | 38% |
| Agreed a care plan | 66% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 134 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 July 2023. Bank holidays may differ.
- Address
- 18-20 Villa Street, Beeston, Nottingham, NG9 2NY
- Phone
- 0115 925 4566
- [email protected]
- Website
- www.theoaksmedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham West PCN (a group of local surgeries that share services)
- NHS code
- C84030 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 24 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 6.1% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 10.8% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Oaks Medical Centrethis surgery | – | 92 | 81% | 90% | Yes |
| The Manor SurgeryNottingham, NG9 1GA | 0.2 miles | 74 | 69% | 83% | Yes |
| Abbey Medical CentreNottingham, NG9 2QP | 0.4 miles | 74 | 77% | 80% | Yes |
| Chilwell Valley and Meadows PracticeNottingham, NG9 4ET | 1.0 miles | 32 | 50% | 76% | Yes |
| The Univ of Nottingham Health ServNottingham, NG7 2QW | 1.3 miles | 96 | 86% | 89% | Yes |
| Bramcote SurgeryNottingham, NG9 3HF | 1.3 miles | 52 | 77% | 73% | Yes |
| Deer Park Family Medical PracticeNottingham, NG8 2GR | 1.6 miles | 37 | 55% | 77% | Yes |
| Sunrise Medical PracticeNottingham, NG11 8NS | 1.8 miles | 52 | 80% | 67% | Yes |
| Wollaton Park Medical CentreNottingham, NG8 1FG | 1.9 miles | 25 | 45% | 73% | Yes |
| Hickings Lane Medical CentreNottingham, NG9 8PN | 2.1 miles | 32 | 50% | 71% | Yes |
Common questions
Is The Oaks Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Oaks Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0115 925 4566.
How do patients rate The Oaks Medical Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at The Oaks Medical Centre said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 92 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Oaks Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Oaks Medical Centre as Outstanding at its last published inspection (report published 24 March 2016).
What are the opening times of The Oaks Medical Centre?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 July 2023. Bank holidays may differ.
How do I contact The Oaks Medical Centre?
Call 0115 925 4566 or visit its website, www.theoaksmedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is 18-20 Villa Street, Beeston, Nottingham, NG9 2NY.
How many patients are registered at The Oaks Medical Centre?
Around 11,909 patients are registered (January 2025). The surgery is part of Nottingham West PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.