GP surgery in Beeston
Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ET
Scores 32 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone29
- Easy to contact online2
- Good experience of getting in touch10
- Did not wait too long for the appointment21
Quality of care 64
- Patients rate the surgery as good39
- Patients got what they needed59
- Doctors and nurses listen68
- Patients trust the staff35
- Inspection rating (Outstanding)98
- Health checks and screening done63
- Meets NHS clinical targets64
- Children vaccinated on time65
What patients say
114 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
-13
change since last year
2025: 89% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 66% |
| Easy to contact via website | 23% | 58% | 43% |
| Easy to contact via NHS App | 32% | 54% | 58% |
| Reception staff helpful | 94% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 36% |
| Sees preferred clinician | 39% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 86% |
| Next steps within 2 days | 88% | 93% | 97% |
| Good experience of contacting | 57% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 58% |
| Waiting time was about right | 60% | 69% | 77% |
| Remote appointment | 12% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 94% |
| Treated with care and concern | 83% | 86% | 92% |
| Considered mental wellbeing | 71% | 75% | 88% |
| Had all the information needed | 84% | 92% | 98% |
| Confidence and trust | 92% | 93% | 99% |
| Involved in decisions | 90% | 92% | 99% |
| Needs were met | 92% | 90% | 98% |
| Overall | |||
| Overall experience good | 76% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 86% |
| Supported by local services | 64% | 70% | 83% |
| Discussed managing condition | 33% | 43% | 58% |
| Agreed a care plan | 68% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 July 2020. Bank holidays may differ.
- Address
- The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ET
- Phone
- 0115 943 0530
- Website
- www.chilwellvalleyandmeadowspractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham West PCN (a group of local surgeries that share services)
- NHS code
- C84120 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Chilwell Meadows Surgery
- Ranson Road, Chilwell, Beeston, Nottingham, NG9 6DX · 0115 9462767
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 3 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 8.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chilwell Valley and Meadows Practicethis surgery | – | 32 | 50% | 76% | Yes |
| The Manor SurgeryNottingham, NG9 1GA | 0.9 miles | 74 | 69% | 83% | Yes |
| Bramcote SurgeryNottingham, NG9 3HF | 1.0 miles | 52 | 77% | 73% | Yes |
| The Oaks Medical CentreNottingham, NG9 2NY | 1.0 miles | 92 | 81% | 90% | Yes |
| Abbey Medical CentreNottingham, NG9 2QP | 1.1 miles | 74 | 77% | 80% | Yes |
| Hickings Lane Medical CentreNottingham, NG9 8PN | 1.5 miles | 32 | 50% | 71% | Yes |
| Saxon Cross SurgeryNottingham, NG9 8DA | 1.6 miles | 9 | 46% | 63% | Yes |
| The Linden Medical GroupNottingham, NG9 8DA | 1.6 miles | 4 | 33% | 59% | Yes |
| Deer Park Family Medical PracticeNottingham, NG8 2GR | 1.9 miles | 37 | 55% | 77% | Yes |
| The Aitune Medical PracticeNottingham, NG10 1RY | 2.0 miles | 59 | 43% | 82% | Yes |
The Manor Surgery is 0.9 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chilwell Valley and Meadows Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chilwell Valley and Meadows Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0115 943 0530.
How do patients rate Chilwell Valley and Meadows Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Chilwell Valley and Meadows Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Chilwell Valley and Meadows Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Chilwell Valley and Meadows Practice as Outstanding at its last published inspection (report published 3 March 2016).
What are the opening times of Chilwell Valley and Meadows Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 July 2020. Bank holidays may differ.
How do I contact Chilwell Valley and Meadows Practice?
Call 0115 943 0530 or visit its website, www.chilwellvalleyandmeadowspractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ET.
Does Chilwell Valley and Meadows Practice have a branch surgery?
Yes. Chilwell Valley and Meadows Practice also runs Chilwell Meadows Surgery (Ranson Road, Chilwell, Beeston, Nottingham, NG9 6DX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Chilwell Valley and Meadows Practice?
Around 15,794 patients are registered (January 2025). The surgery is part of Nottingham West PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.