GP surgery in Birmingham
The Oaks Medical Centre
199 Shady Lane, Great Barr, Birmingham, B44 9ER
Scores 69 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone38
- Easy to contact online52
- Good experience of getting in touch64
- Did not wait too long for the appointment98
Quality of care 66
- Patients rate the surgery as good72
- Patients got what they needed78
- Doctors and nurses listen78
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets26
- Children vaccinated on time15
What patients say
118 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
85%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 77% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 62% |
| Easy to contact via website | 59% | 58% | 62% |
| Easy to contact via NHS App | 63% | 54% | 56% |
| Reception staff helpful | 90% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 16% |
| Sees preferred clinician | 42% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 83% |
| Next steps within 2 days | 100% | 93% | 97% |
| Good experience of contacting | 80% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 50% |
| Waiting time was about right | 94% | 69% | 85% |
| Remote appointment | 14% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 88% |
| Considered mental wellbeing | 79% | 75% | 75% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 95% | 93% | 94% |
| Involved in decisions | 90% | 92% | 97% |
| Needs were met | 95% | 90% | 89% |
| Overall | |||
| Overall experience good | 85% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 85% |
| Supported by local services | 69% | 70% | 73% |
| Discussed managing condition | 40% | 43% | 49% |
| Agreed a care plan | 35% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 5 February 2018. Bank holidays may differ.
- Address
- 199 Shady Lane, Great Barr, Birmingham, B44 9ER
- Phone
- 0121 389 2222
- [email protected]
- Website
- www.oaksmedical.net
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kingstanding, Erdington & Nechells PCN (a group of local surgeries that share services)
- NHS code
- M85060 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Kumar RS
- The Oaks Medical Centre, 119 Chester Road, Streetly, Sutton Coldfield, B74 2HE · 01213531888
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Oaks Medical Centrethis surgery | – | 69 | 55% | 85% | Yes |
| Apollo SurgeryBirmingham, B44 9HW | 0.3 miles | 76 | 82% | 89% | Yes |
| Queslett Medical CentreBirmingham, B43 7DY | 0.4 miles | 95 | 88% | 97% | Yes |
| Collingwood Family PracticeBirmingham, B43 7NF | 0.4 miles | 39 | 60% | 70% | Yes |
| Cotmore SurgeryBirmingham, B44 8TU | 0.6 miles | 96 | 88% | 96% | Yes |
| Kingstanding Circle SurgeryBirmingham, B44 0UY | 0.7 miles | 83 | 78% | 91% | Yes |
| Great Barr PracticeBirmingham, B43 7HB | 0.7 miles | 9 | 34% | 69% | Yes |
| Aylesbury SurgeryBirmingham, B44 0DX | 1.1 miles | 84 | 77% | 86% | Yes |
| Scott Arms Medical CentreBirmingham, B43 6EE | 1.2 miles | 4 | 33% | 50% | Yes |
| College Road SurgeryBirmingham, B44 0HL | 1.4 miles | 60 | 63% | 75% | Yes |
Queslett Medical Centre is 0.4 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Oaks Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Oaks Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 389 2222.
How do patients rate The Oaks Medical Centre?
In the 2026 NHS GP Patient Survey, 85% of patients at The Oaks Medical Centre said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 69 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Oaks Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Oaks Medical Centre as Good at its last published inspection (report published 4 November 2022).
What are the opening times of The Oaks Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 12:30pm, Sunday closed. The surgery last confirmed these times on 5 February 2018. Bank holidays may differ.
How do I contact The Oaks Medical Centre?
Call 0121 389 2222 or visit its website, www.oaksmedical.net. You can also book and order repeat prescriptions in the NHS App. The address is 199 Shady Lane, Great Barr, Birmingham, B44 9ER.
Does The Oaks Medical Centre have a branch surgery?
Yes. The Oaks Medical Centre also runs Dr Kumar RS (The Oaks Medical Centre, 119 Chester Road, Streetly, Sutton Coldfield, B74 2HE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Oaks Medical Centre?
Around 15,458 patients are registered (January 2025). The surgery is part of Kingstanding, Erdington & Nechells PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.