GP surgery in Hendon
The Phoenix Practice
7 Brampton Grove, Hendon, London, NW4 4AE
Scores 9 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 9
- Easy to get through on the phone27
- Easy to contact online10
- Good experience of getting in touch8
- Did not wait too long for the appointment8
Quality of care 13
- Patients rate the surgery as good10
- Patients got what they needed32
- Doctors and nurses listen7
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets52
- Children vaccinated on time80
What patients say
98 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-17
change since last year
2025: 80% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 57% |
| Easy to contact via website | 37% | 58% | 32% |
| Easy to contact via NHS App | 44% | 54% | 30% |
| Reception staff helpful | 72% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 62% | 31% | 54% |
| Sees preferred clinician | 30% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 71% | 84% | 80% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 55% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 56% |
| Waiting time was about right | 52% | 69% | 61% |
| Remote appointment | 36% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 88% |
| Treated with care and concern | 78% | 86% | 89% |
| Considered mental wellbeing | 56% | 75% | 79% |
| Had all the information needed | 91% | 92% | 91% |
| Confidence and trust | 89% | 93% | 94% |
| Involved in decisions | 88% | 92% | 93% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 63% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 54% |
| Supported by local services | 60% | 70% | 48% |
| Discussed managing condition | 45% | 43% | 44% |
| Agreed a care plan | 67% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 12:30pm 2:30pm to 6pm |
| Tuesday | 8:30am to 12:30pm 1:30pm to 6pm |
| Wednesday | 8:30am to 12:30pm 2:30pm to 6pm |
| Thursday | 8:30am to 12:30pm 2:30pm to 6pm |
| Friday | 8:30am to 12:30pm 2:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- 7 Brampton Grove, Hendon, London, NW4 4AE
- Phone
- 020 8202 9030
- Website
- www.phoenixpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Barnet 5 PCN (a group of local surgeries that share services)
- NHS code
- E83653 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Phoenix Practicethis surgery | – | 9 | 49% | 63% | Yes |
| St. Georges Medical CentreLondon, NW4 4QR | 0.4 miles | 11 | 42% | 70% | Yes |
| Dr Azim & PartnersLondon, NW4 3EB | 0.5 miles | 12 | 48% | 62% | Yes |
| Hendon Way SurgeryLondon, NW9 7DG | 1.0 miles | 2 | 36% | 57% | Yes |
| The Practice at 188London, NW11 9AY | 1.1 miles | 30 | 60% | 78% | Yes |
| Colindale Medical Centre LPLondon, NW9 6DJ | 1.2 miles | 22 | 46% | 73% | Yes |
| Temple Fortune Medical GroupLondon, NW11 7TE | 1.2 miles | 14 | 46% | 69% | Yes |
| Phgh DoctorsLondon, NW11 7TE | 1.2 miles | 36 | 49% | 80% | Yes |
| Ravenscroft Medical CentreLondon, NW11 8BB | 1.2 miles | 83 | 78% | 89% | Yes |
| Wakemans Hill SurgeryLondon, NW9 0TA | 1.3 miles | 73 | 69% | 85% | Yes |
The Practice at 188 is 1.1 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Phoenix Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Phoenix Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8202 9030.
How do patients rate The Phoenix Practice?
In the 2026 NHS GP Patient Survey, 63% of patients at The Phoenix Practice said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Phoenix Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Phoenix Practice as Good at its last published inspection (report published 10 August 2026).
What are the opening times of The Phoenix Practice?
Reception is open Monday 8:30am to 12:30pm 2:30pm to 6pm, Tuesday 8:30am to 12:30pm 1:30pm to 6pm, Wednesday 8:30am to 12:30pm 2:30pm to 6pm, Thursday 8:30am to 12:30pm 2:30pm to 6pm, Friday 8:30am to 12:30pm 2:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact The Phoenix Practice?
Call 020 8202 9030 or visit its website, www.phoenixpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 7 Brampton Grove, Hendon, London, NW4 4AE.
How many patients are registered at The Phoenix Practice?
Around 12,033 patients are registered (January 2025). The surgery is part of Barnet 5 PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.