GP surgery in Hitchin
The Portmill Surgery
114 Queen Street, Hitchin, SG4 9TH
Scores 70 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone31
- Easy to contact online60
- Good experience of getting in touch34
- Did not wait too long for the appointment76
Quality of care 93
- Patients rate the surgery as good87
- Patients got what they needed76
- Doctors and nurses listen84
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets92
- Children vaccinated on time96
What patients say
112 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
90%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 82% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 40% |
| Easy to contact via website | 62% | 58% | 54% |
| Easy to contact via NHS App | 29% | 54% | 48% |
| Reception staff helpful | 83% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 30% |
| Sees preferred clinician | 32% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 82% |
| Next steps within 2 days | 89% | 93% | 92% |
| Good experience of contacting | 70% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 56% |
| Waiting time was about right | 80% | 69% | 74% |
| Remote appointment | 21% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 87% | 75% | 68% |
| Had all the information needed | 99% | 92% | 91% |
| Confidence and trust | 98% | 93% | 90% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 95% | 90% | 99% |
| Overall | |||
| Overall experience good | 90% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 81% |
| Supported by local services | 92% | 70% | 61% |
| Discussed managing condition | 39% | 43% | 41% |
| Agreed a care plan | 57% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2025. Bank holidays may differ.
- Address
- 114 Queen Street, Hitchin, SG4 9TH
- Phone
- 01462 434246
- Website
- www.portmillhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hitchin and Whitwell PCN (a group of local surgeries that share services)
- NHS code
- E82044 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Documents available in large print
- Free NHS WiFi
- Lift
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 10.5% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Portmill Surgerythis surgery | – | 70 | 52% | 90% | Yes |
| Hertfordshire Special Allocation SchemeHitchin, SG5 1DJ | under 0.1 miles | – | – | – | – |
| Bancroft Medical CentreHitchin, SG5 1LH | 0.2 miles | 21 | 37% | 71% | Yes |
| Regal Chambers SurgeryHitchin, SG5 1LL | 0.3 miles | 41 | 44% | 72% | Yes |
| The Nevells Road SurgeryLetchworth Garden City, SG6 4TS | 2.9 miles | 29 | 35% | 66% | Yes |
| The Garden City SurgeryLetchworth Garden City, SG6 3BJ | 3.0 miles | 2 | 28% | 51% | Yes |
| The Birchwood and Sollershott SurgeriesLetchworth Garden City, SG6 4UB | 3.1 miles | 2 | 39% | 58% | Yes |
| The Symonds Green Health CentreStevenage, SG1 2JW | 3.3 miles | 93 | 86% | 93% | Yes |
| Stanmore Medical GroupStevenage, SG1 3QA | 3.9 miles | 17 | 41% | 65% | Yes |
| King George & Manor House SurgeriesStevenage, SG1 3HT | 4.1 miles | 4 | 34% | 62% | Yes |
The Symonds Green Health Centre is 3.3 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Portmill Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Portmill Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01462 434246.
How do patients rate The Portmill Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at The Portmill Surgery said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 70 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Portmill Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Portmill Surgery as Good at its last published inspection (report published 27 March 2017).
What are the opening times of The Portmill Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 November 2025. Bank holidays may differ.
How do I contact The Portmill Surgery?
Call 01462 434246 or visit its website, www.portmillhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 114 Queen Street, Hitchin, SG4 9TH.
How many patients are registered at The Portmill Surgery?
Around 14,343 patients are registered (January 2025). The surgery is part of Hitchin and Whitwell PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.