GP surgery in Thornton
The Thornton Practice
Church Road, Thornton-Cleveleys, FY5 2TZ
Scores 89 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 77
- Easy to get through on the phone82
- Easy to contact online40
- Good experience of getting in touch70
- Did not wait too long for the appointment74
Quality of care 96
- Patients rate the surgery as good82
- Patients got what they needed74
- Doctors and nurses listen88
- Patients trust the staff94
- Inspection rating (Outstanding)98
- Health checks and screening done77
- Meets NHS clinical targets73
- Children vaccinated on time68
What patients say
108 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 83% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 71% |
| Easy to contact via website | 54% | 58% | 30% |
| Easy to contact via NHS App | 51% | 54% | 45% |
| Reception staff helpful | 95% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 28% |
| Sees preferred clinician | 42% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 85% |
| Next steps within 2 days | 88% | 93% | 99% |
| Good experience of contacting | 82% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 63% |
| Waiting time was about right | 79% | 69% | 75% |
| Remote appointment | 15% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 93% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 73% | 75% | 79% |
| Had all the information needed | 96% | 92% | 88% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 98% | 92% | 95% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 88% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 84% |
| Supported by local services | 79% | 70% | 74% |
| Discussed managing condition | 55% | 43% | 39% |
| Agreed a care plan | 51% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2024. Bank holidays may differ.
- Address
- Church Road, Thornton-Cleveleys, FY5 2TZ
- Phone
- 01253 204212
- [email protected]
- Website
- www.thedoctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Torentum PCN (a group of local surgeries that share services)
- NHS code
- P81079 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Carleton Practice
- 9 Castle Gardens Crescent, Poulton-le-Fylde, FY6 7NJ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 7 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.7% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 5.2% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Thornton Practicethis surgery | – | 89 | 80% | 88% | Yes |
| The Village PracticeThornton-Cleveleys, FY5 2TZ | under 0.1 miles | 93 | 82% | 92% | Yes |
| Beechwood SurgeryThornton-Cleveleys, FY5 5HH | 0.4 miles | 83 | 88% | 87% | Yes |
| Cleveleys Group PracticeThornton-Cleveleys, FY5 3LF | 1.1 miles | 66 | 71% | 79% | Yes |
| The Crescent SurgeryThornton-Cleveleys, FY5 3LF | 1.1 miles | 80 | 80% | 87% | Yes |
| North Shore SurgeryBlackpool, FY2 0JG | 2.0 miles | 46 | 59% | 77% | Yes |
| Glenroyd Medical CentreBlackpool, FY2 0JG | 2.0 miles | 10 | 42% | 67% | Yes |
| Lockwood GP SurgeryPoulton-le-Fylde, FY6 7PU | 2.1 miles | 83 | 77% | 84% | Yes |
| Queensway Medical CentrePoulton-le-Fylde, FY6 7ST | 2.2 miles | 50 | 65% | 73% | Yes |
| Broadway Medical CentreFleetwood, FY7 8GU | 2.6 miles | 15 | 55% | 67% | Yes |
Common questions
Is The Thornton Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Thornton Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01253 204212.
How do patients rate The Thornton Practice?
In the 2026 NHS GP Patient Survey, 88% of patients at The Thornton Practice said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Thornton Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Thornton Practice as Outstanding at its last published inspection (report published 7 December 2018).
What are the opening times of The Thornton Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2024. Bank holidays may differ.
How do I contact The Thornton Practice?
Call 01253 204212 or visit its website, www.thedoctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Church Road, Thornton-Cleveleys, FY5 2TZ.
Does The Thornton Practice have a branch surgery?
Yes. The Thornton Practice also runs Carleton Practice (9 Castle Gardens Crescent, Poulton-le-Fylde, FY6 7NJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Thornton Practice?
Around 12,922 patients are registered (January 2025). The surgery is part of Torentum PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.