GP surgery in St Ann's
The Wellspring Surgery
St. Anns Valley Centre, 2 Livingstone Road, Nottingham, NG3 3GG
Scores 42 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone40
- Easy to contact online30
- Good experience of getting in touch59
- Did not wait too long for the appointment73
Quality of care 27
- Patients rate the surgery as good33
- Patients got what they needed43
- Doctors and nurses listen45
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets11
- Children vaccinated on time8
What patients say
98 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
74%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 70% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 62% |
| Easy to contact via website | 49% | 58% | 52% |
| Easy to contact via NHS App | 59% | 54% | 49% |
| Reception staff helpful | 89% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 20% |
| Sees preferred clinician | 24% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 76% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 78% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 41% |
| Waiting time was about right | 79% | 69% | 61% |
| Remote appointment | 40% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 85% | 86% | 80% |
| Considered mental wellbeing | 81% | 75% | 79% |
| Had all the information needed | 93% | 92% | 90% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 92% | 92% | 85% |
| Needs were met | 90% | 90% | 81% |
| Overall | |||
| Overall experience good | 74% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 57% |
| Supported by local services | 79% | 70% | 67% |
| Discussed managing condition | 57% | 43% | 51% |
| Agreed a care plan | 38% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8:30am to 1pm 1:30pm to 6:30pm |
| Friday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 June 2021. Bank holidays may differ.
- Address
- St. Anns Valley Centre, 2 Livingstone Road, Nottingham, NG3 3GG
- Phone
- 0115 950 5907
- Website
- www.wellspringsurgerynottingham.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nottingham City East PCN (a group of local surgeries that share services)
- NHS code
- C84072 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 4.3% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 21.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Wellspring Surgerythis surgery | – | 42 | 56% | 74% | Yes |
| The Family Medical CentreNottingham, NG3 2FW | 0.5 miles | 18 | 30% | 70% | Yes |
| Victoria and Mapperley PracticeNottingham, NG1 3LW | 0.5 miles | 48 | 49% | 85% | Yes |
| The Windmill PracticeNottingham, NG2 4PJ | 0.7 miles | 2 | 25% | 62% | Yes |
| NC Gpa PlusNottingham, NG1 6LD | 0.8 miles | – | – | – | – |
| Parliament Street Medical CentreNottingham, NG1 6LD | 0.8 miles | 15 | 43% | 74% | Yes |
| Greendale Primary Care CentreNottingham, NG3 7DQ | 0.9 miles | 4 | 24% | 61% | Yes |
| Sherrington Park Medical PracticeNottingham, NG5 2EJ | 1.0 miles | 86 | 82% | 89% | Yes |
| NotsparNottingham, NG2 3AJ | 1.1 miles | – | – | – | No |
| Welbeck SurgeryNottingham, NG5 2JJ | 1.3 miles | 68 | 77% | 81% | Yes |
Sherrington Park Medical Practice is 1.0 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Wellspring Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Wellspring Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0115 950 5907.
How do patients rate The Wellspring Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at The Wellspring Surgery said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Wellspring Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Wellspring Surgery as Good at its last published inspection (report published 3 December 2025).
What are the opening times of The Wellspring Surgery?
Reception is open Monday 8:30am to 12:30pm 1:30pm to 6:30pm, Tuesday 8:30am to 12:30pm 1:30pm to 6:30pm, Wednesday 8:30am to 12:30pm 1:30pm to 6:30pm, Thursday 8:30am to 1pm 1:30pm to 6:30pm, Friday 8:30am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 June 2021. Bank holidays may differ.
How do I contact The Wellspring Surgery?
Call 0115 950 5907 or visit its website, www.wellspringsurgerynottingham.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Anns Valley Centre, 2 Livingstone Road, Nottingham, NG3 3GG.
How many patients are registered at The Wellspring Surgery?
Around 10,947 patients are registered (January 2025). The surgery is part of Nottingham City East PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.