GP surgery in Huddersfield
The Whitehouse Centre
Princess Royal Health Centre, Greenhead Road, Huddersfield, HD1 4EW
Scores 61 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone76
- Easy to contact online49
- Good experience of getting in touch71
- Did not wait too long for the appointment57
Quality of care 46
- Patients rate the surgery as good70
- Patients got what they needed45
- Doctors and nurses listen42
- Patients trust the staff74
- Inspection rating (Not rated)–
- Health checks and screening done1
- Meets NHS clinical targets4
- Children vaccinated on time17
What patients say
59 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 87% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 82% |
| Easy to contact via website | 58% | 58% | 67% |
| Easy to contact via NHS App | 70% | 54% | 68% |
| Reception staff helpful | 95% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 51% | 31% | 41% |
| Sees preferred clinician | 39% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 89% | 93% | 89% |
| Good experience of contacting | 82% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 67% |
| Waiting time was about right | 74% | 69% | 72% |
| Remote appointment | 32% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 84% |
| Considered mental wellbeing | 89% | 75% | 82% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 96% | 93% | 93% |
| Involved in decisions | 90% | 92% | 90% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 85% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 46% | 79% | 64% |
| Supported by local services | 61% | 70% | 70% |
| Discussed managing condition | 59% | 43% | 68% |
| Agreed a care plan | 49% | 46% | 88% |
Green means at least 2 points better than England, red at least 2 points worse. With about 59 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6pm |
| Tuesday | 9am to 4:30pm |
| Wednesday | 9am to 4:30pm |
| Thursday | 9am to 4:30pm |
| Friday | 9am to 4:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 September 2021. Bank holidays may differ.
- Address
- Princess Royal Health Centre, Greenhead Road, Huddersfield, HD1 4EW
- Phone
- 0333 043 6243
- Website
- www.thewhitehousecentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tolson Care Partnership PCN (a group of local surgeries that share services)
- NHS code
- B85659 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 3.6% | 15.2% |
| Diabetes | 3.5% | 7.9% |
| Asthma | 3.1% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 0.6% | 3.0% |
| Depression | 20.7% | 14.3% |
| Obesity | 7.8% | 13.9% |
| Smoking | 34.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 50% | 67% |
| Cervical screening, women 50-64 | 52% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 58% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Whitehouse Centrethis surgery | – | 61 | 76% | 85% | No |
| Rose Medical PracticeHuddersfield, HD1 5PU | 0.2 miles | 96 | 88% | 95% | Yes |
| Greenhead Family DoctorsHuddersfield, HD1 5PX | 0.2 miles | 86 | 73% | 90% | Yes |
| Thornton Lodge SurgeryHuddersfield, HD1 3SB | 0.6 miles | 17 | 54% | 73% | Yes |
| University Health CentreHuddersfield, HD1 3AL | 0.6 miles | 68 | 72% | 88% | Yes |
| Marsh SurgeryHuddersfield, HD1 4LE | 0.7 miles | 57 | 60% | 83% | Yes |
| Paddock and Longwood Family PracticeHuddersfield, HD1 4TS | 0.7 miles | 50 | 70% | 71% | Yes |
| Westbourne SurgeryHuddersfield, HD1 4QR | 0.7 miles | 97 | 92% | 95% | Yes |
| Croft Medical CentreHuddersfield, HD2 2RU | 0.9 miles | 9 | 46% | 66% | Yes |
| Crosland Moor SurgeryHuddersfield, HD4 5RX | 1.0 miles | 47 | 78% | 83% | Yes |
Rose Medical Practice is 0.2 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Whitehouse Centre taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), The Whitehouse Centre was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate The Whitehouse Centre?
In the 2026 NHS GP Patient Survey, 85% of patients at The Whitehouse Centre said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What are the opening times of The Whitehouse Centre?
Reception is open Monday 9am to 6pm, Tuesday 9am to 4:30pm, Wednesday 9am to 4:30pm, Thursday 9am to 4:30pm, Friday 9am to 4:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 September 2021. Bank holidays may differ.
How do I contact The Whitehouse Centre?
Call 0333 043 6243 or visit its website, www.thewhitehousecentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Princess Royal Health Centre, Greenhead Road, Huddersfield, HD1 4EW.
How many patients are registered at The Whitehouse Centre?
Around 1,772 patients are registered (January 2025). The surgery is part of Tolson Care Partnership PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.