GP surgery in Bury
Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4AD
Scores 14 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone25
- Easy to contact online8
- Good experience of getting in touch34
- Did not wait too long for the appointment3
Quality of care 18
- Patients rate the surgery as good15
- Patients got what they needed51
- Doctors and nurses listen35
- Patients trust the staff66
- Inspection rating (Requires improvement)2
- Health checks and screening done26
- Meets NHS clinical targets44
- Children vaccinated on time50
What patients say
118 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-6
change since last year
2025: 73% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 34% |
| Easy to contact via website | 35% | 58% | 24% |
| Easy to contact via NHS App | 50% | 54% | 41% |
| Reception staff helpful | 84% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 40% |
| Sees preferred clinician | 14% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 85% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 70% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 45% |
| Waiting time was about right | 44% | 69% | 46% |
| Remote appointment | 20% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 78% |
| Treated with care and concern | 86% | 86% | 82% |
| Considered mental wellbeing | 70% | 75% | 64% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 95% | 93% | 85% |
| Involved in decisions | 95% | 92% | 88% |
| Needs were met | 91% | 90% | 82% |
| Overall | |||
| Overall experience good | 67% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 64% |
| Supported by local services | 58% | 70% | 54% |
| Discussed managing condition | 33% | 43% | 34% |
| Agreed a care plan | 47% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2022. Bank holidays may differ.
- Address
- 16 Market Street, Tottington, Bury, BL8 4AD
- Phone
- 01204 885106
- Website
- towerfamilyhealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Horizon PCN (a group of local surgeries that share services)
- NHS code
- P83012 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Greenmount
- 9 Brandlesholme Road, Greenmount, Bury, BL8 4DR
- Minden
- 22 Derby Way, Bury, BL9 0NJ
- Spring Lane
- 15-17 Spring Lane, Radcliffe, Manchester, M26 2TQ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Parent and baby room
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 30 November 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 18.4% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tower Family Healthcarethis surgery | – | 14 | 48% | 67% | Yes |
| Garden City Medical CentreBury, BL0 9TN | 1.1 miles | 80 | 76% | 92% | Yes |
| Woodbank SurgeryBury, BL8 1EG | 1.5 miles | 8 | 44% | 61% | Yes |
| Mile Lane Health CentreBury, BL8 2JR | 1.9 miles | 37 | 49% | 73% | Yes |
| Walmersley Road Medical PracticeBury, BL9 6DX | 2.4 miles | 34 | 57% | 76% | Yes |
| Townside SurgeryBury, BL9 0SN | 2.4 miles | 48 | 70% | 72% | Yes |
| Peel GpsBury, BL9 0SN | 2.4 miles | 36 | 60% | 80% | Yes |
| Ribblesdale Medical PracticeBury, BL9 0SN | 2.4 miles | 20 | 61% | 70% | Yes |
| Harwood Medical CentreBolton, BL2 3HQ | 2.4 miles | 25 | 53% | 72% | Yes |
| Knowsley Medical CentreBury, BL9 0ST | 2.5 miles | 26 | 59% | 79% | Yes |
Garden City Medical Centre is 1.1 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Tower Family Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tower Family Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01204 885106.
How do patients rate Tower Family Healthcare?
In the 2026 NHS GP Patient Survey, 67% of patients at Tower Family Healthcare said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Tower Family Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Tower Family Healthcare as Requires improvement at its last published inspection (report published 30 November 2023).
What are the opening times of Tower Family Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2022. Bank holidays may differ.
How do I contact Tower Family Healthcare?
Call 01204 885106 or visit its website, towerfamilyhealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 16 Market Street, Tottington, Bury, BL8 4AD.
Does Tower Family Healthcare have a branch surgery?
Yes. Tower Family Healthcare also runs Greenmount (9 Brandlesholme Road, Greenmount, Bury, BL8 4DR) and Minden (22 Derby Way, Bury, BL9 0NJ) and Spring Lane (15-17 Spring Lane, Radcliffe, Manchester, M26 2TQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Tower Family Healthcare?
Around 48,339 patients are registered (January 2025). The surgery is part of Horizon PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.