GP surgery in West Lindsey
Trent Valley Surgery
85 Sykes Lane, Saxilby, Lincoln, LN1 2NU
Scores 75 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone69
- Easy to contact online61
- Good experience of getting in touch83
- Did not wait too long for the appointment84
Quality of care 60
- Patients rate the surgery as good87
- Patients got what they needed65
- Doctors and nurses listen71
- Patients trust the staff57
- Inspection rating (Requires improvement)2
- Health checks and screening done25
- Meets NHS clinical targets55
- Children vaccinated on time40
What patients say
93 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+11
change since last year
2025: 79% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 68% |
| Easy to contact via website | 63% | 58% | 50% |
| Easy to contact via NHS App | 82% | 54% | 40% |
| Reception staff helpful | 92% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 25% |
| Sees preferred clinician | 39% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 86% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 87% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 45% |
| Waiting time was about right | 84% | 69% | 75% |
| Remote appointment | 24% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 85% |
| Treated with care and concern | 92% | 86% | 84% |
| Considered mental wellbeing | 69% | 75% | 68% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 90% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 83% |
| Supported by local services | 80% | 70% | 64% |
| Discussed managing condition | 49% | 43% | 26% |
| Agreed a care plan | 25% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 April 2026. Bank holidays may differ.
- Address
- 85 Sykes Lane, Saxilby, Lincoln, LN1 2NU
- Phone
- 01522 263444
- [email protected]
- Website
- www.trentvalleysurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Trent Care PCN (a group of local surgeries that share services)
- NHS code
- C83641 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Torksey
- Hume Arms Caravan Site, Lincoln, LN1 2EE · 01427 718469
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 6 September 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.0% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 5.2% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 47% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Trent Valley Surgerythis surgery | – | 75 | 72% | 90% | Yes |
| The Glebe PracticeLincoln, LN1 2NU | 0.1 mile | 20 | 42% | 68% | Yes |
| Birchwood Medical PracticeLincoln, LN6 0QQ | 4.7 miles | 88 | 84% | 92% | Yes |
| The Woodland Medical PracticeLincoln, LN6 0QQ | 4.7 miles | 62 | 63% | 80% | Yes |
| Willingham-by-Stow SurgeryGainsborough, DN21 5JZ | 5.6 miles | 100 | 93% | 95% | Yes |
| Cliff House Medical PracticeLincoln, LN1 3LJ | 5.7 miles | 50 | 65% | 78% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 5.9 miles | 74 | 81% | 76% | Yes |
| The Ingham SurgeryLincoln, LN1 2XF | 6.0 miles | 100 | 99% | 98% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 6.2 miles | 54 | 40% | 81% | Yes |
| Lindum Medical PracticeLincoln, LN2 2JP | 6.3 miles | 48 | 76% | 78% | Yes |
Birchwood Medical Practice is 4.7 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Trent Valley Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Trent Valley Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01522 263444.
How do patients rate Trent Valley Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Trent Valley Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Trent Valley Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Trent Valley Surgery as Requires improvement at its last published inspection (report published 6 September 2023).
What are the opening times of Trent Valley Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 April 2026. Bank holidays may differ.
How do I contact Trent Valley Surgery?
Call 01522 263444 or visit its website, www.trentvalleysurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 85 Sykes Lane, Saxilby, Lincoln, LN1 2NU.
Does Trent Valley Surgery have a branch surgery?
Yes. Trent Valley Surgery also runs Torksey (Hume Arms Caravan Site, Lincoln, LN1 2EE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Trent Valley Surgery?
Around 4,021 patients are registered (January 2025). The surgery is part of Trent Care PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.