GP surgery in Carlton
Trentside Medical Group
Trentside Medical Centre, Knight Street, Netherfield, Nottingham, NG4 2FN
Scores 6 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone7
- Easy to contact online12
- Good experience of getting in touch4
- Did not wait too long for the appointment4
Quality of care 15
- Patients rate the surgery as good11
- Patients got what they needed52
- Doctors and nurses listen20
- Patients trust the staff5
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets18
- Children vaccinated on time66
What patients say
112 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
65%
say their experience is good
well below the England average (77%)
+6
change since last year
2025: 58% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 29% |
| Easy to contact via website | 39% | 58% | 16% |
| Easy to contact via NHS App | 35% | 54% | 39% |
| Reception staff helpful | 77% | 85% | 66% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 20% |
| Sees preferred clinician | 21% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 64% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 50% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 35% | 57% | 41% |
| Waiting time was about right | 45% | 69% | 57% |
| Remote appointment | 34% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 75% |
| Treated with care and concern | 84% | 86% | 75% |
| Considered mental wellbeing | 74% | 75% | 63% |
| Had all the information needed | 86% | 92% | 89% |
| Confidence and trust | 84% | 93% | 82% |
| Involved in decisions | 82% | 92% | 78% |
| Needs were met | 91% | 90% | 78% |
| Overall | |||
| Overall experience good | 65% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 85% |
| Supported by local services | 70% | 70% | 64% |
| Discussed managing condition | 42% | 43% | 38% |
| Agreed a care plan | 52% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 November 2022. Bank holidays may differ.
- Address
- Trentside Medical Centre, Knight Street, Netherfield, Nottingham, NG4 2FN
- Phone
- 0115 940 3775
- [email protected]
- Website
- www.trentsidemc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Synergy Health PCN (a group of local surgeries that share services)
- NHS code
- C84010 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Carlton Hill Site
- 428 Carlton Hill, Carlton, Nottingham, NG4 1JA
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Trentside Medical Groupthis surgery | – | 6 | 32% | 65% | Yes |
| Jubilee Park Medical PartnershipNottingham, NG4 3DQ | 0.5 miles | 16 | 23% | 67% | Yes |
| Westdale Lane SurgeryNottingham, NG4 3JA | 0.7 miles | 52 | 58% | 82% | Yes |
| Bakersfield Medical CentreNottingham, NG3 7EJ | 1.1 miles | 19 | 71% | 70% | Yes |
| Unity SurgeryNottingham, NG3 6EU | 1.6 miles | 34 | 63% | 76% | Yes |
| Greendale Primary Care CentreNottingham, NG3 7DQ | 1.7 miles | 4 | 24% | 61% | Yes |
| West Oak SurgeryNottingham, NG3 6EW | 1.8 miles | 43 | 61% | 73% | Yes |
| Radcliffe-on-Trent. Health CentreNottingham, NG12 2GD | 2.0 miles | 80 | 76% | 85% | Yes |
| The Family Medical CentreNottingham, NG3 2FW | 2.1 miles | 18 | 30% | 70% | Yes |
| Plains View SurgeryNottingham, NG3 5LB | 2.3 miles | 97 | 89% | 93% | Yes |
Jubilee Park Medical Partnership is 0.5 miles away, scores 16 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Trentside Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Trentside Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0115 940 3775.
How do patients rate Trentside Medical Group?
In the 2026 NHS GP Patient Survey, 65% of patients at Trentside Medical Group said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Trentside Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Trentside Medical Group as Good at its last published inspection (report published 18 April 2016).
What are the opening times of Trentside Medical Group?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 November 2022. Bank holidays may differ.
How do I contact Trentside Medical Group?
Call 0115 940 3775 or visit its website, www.trentsidemc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Trentside Medical Centre, Knight Street, Netherfield, Nottingham, NG4 2FN.
Does Trentside Medical Group have a branch surgery?
Yes. Trentside Medical Group also runs Carlton Hill Site (428 Carlton Hill, Carlton, Nottingham, NG4 1JA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Trentside Medical Group?
Around 18,874 patients are registered (January 2025). The surgery is part of Synergy Health PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.