GP surgery in Carlton
Jubilee Park Medical Partnership
61 Burton Road, Carlton, Nottingham, NG4 3DQ
Scores 16 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 23% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone2
- Easy to contact online66
- Good experience of getting in touch13
- Did not wait too long for the appointment41
Quality of care 17
- Patients rate the surgery as good16
- Patients got what they needed42
- Doctors and nurses listen45
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets7
- Children vaccinated on time38
What patients say
98 patients answered the 2026 NHS survey about this surgery.
23%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
+19
change since last year
2025: 49% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 23% | 57% | 14% |
| Easy to contact via website | 65% | 58% | 7% |
| Easy to contact via NHS App | 18% | 54% | 9% |
| Reception staff helpful | 89% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 23% |
| Sees preferred clinician | 17% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 59% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 60% | 73% | 33% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 34% |
| Waiting time was about right | 69% | 69% | 56% |
| Remote appointment | 20% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 76% |
| Treated with care and concern | 86% | 86% | 72% |
| Considered mental wellbeing | 73% | 75% | 55% |
| Had all the information needed | 94% | 92% | 88% |
| Confidence and trust | 91% | 93% | 86% |
| Involved in decisions | 94% | 92% | 87% |
| Needs were met | 90% | 90% | 82% |
| Overall | |||
| Overall experience good | 67% | 77% | 49% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 75% |
| Supported by local services | 58% | 70% | 58% |
| Discussed managing condition | 32% | 43% | 33% |
| Agreed a care plan | 25% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 12:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 June 2023. Bank holidays may differ.
- Address
- 61 Burton Road, Carlton, Nottingham, NG4 3DQ
- Phone
- 0115 940 4333
- [email protected]
- Website
- www.thejubileepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Synergy Health PCN (a group of local surgeries that share services)
- NHS code
- C84613 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Lowdham Site
- Francklin Road, Lowdham, Nottingham, NG14 7BG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 8.7% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Jubilee Park Medical Partnershipthis surgery | – | 16 | 23% | 67% | Yes |
| Westdale Lane SurgeryNottingham, NG4 3JA | 0.3 miles | 52 | 58% | 82% | Yes |
| Trentside Medical GroupNottingham, NG4 2FN | 0.5 miles | 6 | 32% | 65% | Yes |
| Bakersfield Medical CentreNottingham, NG3 7EJ | 1.0 miles | 19 | 71% | 70% | Yes |
| Unity SurgeryNottingham, NG3 6EU | 1.2 miles | 34 | 63% | 76% | Yes |
| West Oak SurgeryNottingham, NG3 6EW | 1.3 miles | 43 | 61% | 73% | Yes |
| Greendale Primary Care CentreNottingham, NG3 7DQ | 1.6 miles | 4 | 24% | 61% | Yes |
| Plains View SurgeryNottingham, NG3 5LB | 1.9 miles | 97 | 89% | 93% | Yes |
| The Family Medical CentreNottingham, NG3 2FW | 1.9 miles | 18 | 30% | 70% | Yes |
| The Wellspring SurgeryNottingham, NG3 3GG | 2.2 miles | 42 | 56% | 74% | Yes |
Westdale Lane Surgery is 0.3 miles away, scores 52 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Jubilee Park Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Jubilee Park Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 0115 940 4333.
How do patients rate Jubilee Park Medical Partnership?
In the 2026 NHS GP Patient Survey, 67% of patients at Jubilee Park Medical Partnership said their overall experience was good. The England average is 77%. 23% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Jubilee Park Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Jubilee Park Medical Partnership as Good at its last published inspection (report published 14 August 2023).
What are the opening times of Jubilee Park Medical Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 12:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 June 2023. Bank holidays may differ.
How do I contact Jubilee Park Medical Partnership?
Call 0115 940 4333 or visit its website, www.thejubileepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 61 Burton Road, Carlton, Nottingham, NG4 3DQ.
Does Jubilee Park Medical Partnership have a branch surgery?
Yes. Jubilee Park Medical Partnership also runs Lowdham Site (Francklin Road, Lowdham, Nottingham, NG14 7BG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Jubilee Park Medical Partnership?
Around 12,238 patients are registered (January 2025). The surgery is part of Synergy Health PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.