GP surgery in Walsall
Umbrella Medical
1 Hatherton Street, Walsall, WS1 1AF
Scores 33 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone42
- Easy to contact online50
- Good experience of getting in touch26
- Did not wait too long for the appointment10
Quality of care 49
- Patients rate the surgery as good39
- Patients got what they needed74
- Doctors and nurses listen54
- Patients trust the staff28
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets36
- Children vaccinated on time30
What patients say
107 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
76%
say their experience is good
about the England average (77%)
+3
change since last year
2025: 73% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 53% |
| Easy to contact via website | 58% | 58% | 43% |
| Easy to contact via NHS App | 52% | 54% | 55% |
| Reception staff helpful | 80% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 36% |
| Sees preferred clinician | 35% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 79% |
| Next steps within 2 days | 91% | 93% | 83% |
| Good experience of contacting | 67% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 61% |
| Waiting time was about right | 54% | 69% | 48% |
| Remote appointment | 12% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 90% |
| Treated with care and concern | 88% | 86% | 82% |
| Considered mental wellbeing | 80% | 75% | 68% |
| Had all the information needed | 90% | 92% | 89% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 84% | 92% | 91% |
| Needs were met | 94% | 90% | 85% |
| Overall | |||
| Overall experience good | 76% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 68% |
| Supported by local services | 66% | 70% | 57% |
| Discussed managing condition | 45% | 43% | 36% |
| Agreed a care plan | 50% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 November 2022. Bank holidays may differ.
- Address
- 1 Hatherton Street, Walsall, WS1 1AF
- Phone
- 01922 620532
- Website
- www.umbrellamedical.co.uk/hatherton-medicalcentre
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walsall South 2 PCN (a group of local surgeries that share services)
- NHS code
- M91015 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
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Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Umbrella Medicalthis surgery | – | 33 | 58% | 76% | Yes |
| Saddlers Health CentreWalsall, WS1 1AF | under 0.1 miles | 36 | 62% | 80% | Yes |
| St Peter's SurgeryWalsall, WS2 8DA | 0.5 miles | 2 | 41% | 55% | Yes |
| Forrester Street Medical CentreWalsall, WS2 9PL | 0.7 miles | 16 | 44% | 69% | Yes |
| Brace Street Health CentreWalsall, WS1 3PS | 0.7 miles | 17 | 58% | 69% | Yes |
| Brace Street Health Centre- KumarWalsall, WS1 3PS | 0.7 miles | 88 | 89% | 91% | Yes |
| Brace Street Health Centre- MahbubWalsall, WS1 3PS | 0.7 miles | 24 | 56% | 71% | Yes |
| Birchills Health CentreWalsall, WS2 8QH | 0.7 miles | 83 | 88% | 89% | Yes |
| Walsall Urgent Treatment CentreWalsall, WS2 9PT | 0.8 miles | – | – | – | – |
| Little London SurgeryWalsall, WS1 3EP | 0.8 miles | 32 | 52% | 77% | Yes |
Brace Street Health Centre- Kumar is 0.7 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Umbrella Medical taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Umbrella Medical was taking on new patients. You can register online through the NHS website or call the surgery on 01922 620532.
How do patients rate Umbrella Medical?
In the 2026 NHS GP Patient Survey, 76% of patients at Umbrella Medical said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Umbrella Medical?
The Care Quality Commission, which inspects GP surgeries in England, rated Umbrella Medical as Good at its last published inspection (report published 6 August 2026).
What are the opening times of Umbrella Medical?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 November 2022. Bank holidays may differ.
How do I contact Umbrella Medical?
Call 01922 620532 or visit its website, www.umbrellamedical.co.uk/hatherton-medicalcentre. You can also book and order repeat prescriptions in the NHS App. The address is 1 Hatherton Street, Walsall, WS1 1AF.
How many patients are registered at Umbrella Medical?
Around 22,166 patients are registered (January 2025). The surgery is part of Walsall South 2 PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.