GP surgery in Malvern Hills
Upton Surgery
Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QL
Scores 90 out of 100, excellent for a GP surgery in England. 83% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone68
- Easy to contact online94
- Good experience of getting in touch73
- Did not wait too long for the appointment93
Quality of care 92
- Patients rate the surgery as good64
- Patients got what they needed75
- Doctors and nurses listen61
- Patients trust the staff95
- Inspection rating (Outstanding)98
- Health checks and screening done97
- Meets NHS clinical targets73
- Children vaccinated on time74
What patients say
128 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 82% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 60% |
| Easy to contact via website | 82% | 58% | 76% |
| Easy to contact via NHS App | 85% | 54% | 57% |
| Reception staff helpful | 88% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 30% |
| Sees preferred clinician | 32% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 83% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 70% |
| Waiting time was about right | 89% | 69% | 90% |
| Remote appointment | 14% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 85% |
| Considered mental wellbeing | 79% | 75% | 71% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 99% | 93% | 92% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 95% | 90% | 94% |
| Overall | |||
| Overall experience good | 83% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 90% |
| Supported by local services | 83% | 70% | 66% |
| Discussed managing condition | 50% | 43% | 48% |
| Agreed a care plan | 57% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 October 2024. Bank holidays may differ.
- Address
- Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QL
- Phone
- 01684 592696
- [email protected]
- Website
- www.uptondoctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Worcs Pershore & Upton PCN (a group of local surgeries that share services)
- NHS code
- M81038 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Lift
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 5 April 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 26.9% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Upton Surgerythis surgery | – | 90 | 71% | 83% | Yes |
| New Court SurgeryMalvern, WR14 2GP | 5.1 miles | 87 | 72% | 83% | Yes |
| Malvern Health CentreMalvern, WR14 2GP | 5.1 miles | 32 | 52% | 80% | Yes |
| Whiteacres Medical CentreMalvern, WR14 1GQ | 5.5 miles | 89 | 76% | 91% | Yes |
| Mythe Medical PracticeTewkesbury, GL20 5GJ | 5.5 miles | 80 | 83% | 86% | Yes |
| Church Street PracticeTewkesbury, GL20 5GJ | 5.5 miles | 78 | 69% | 92% | Yes |
| Bredon Hill SurgeryTewkesbury, GL20 7QN | 5.6 miles | 72 | 92% | 85% | Yes |
| Colwall SurgeryMalvern, WR13 6QJ | 5.8 miles | 88 | 84% | 81% | Yes |
| St Saviours SurgeryMalvern, WR14 1DD | 6.0 miles | 80 | 74% | 92% | Yes |
| Abbottswood Medical CentrePershore, WR10 1HZ | 7.3 miles | 84 | 71% | 89% | Yes |
Common questions
Is Upton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Upton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01684 592696.
How do patients rate Upton Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Upton Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 90 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Upton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Upton Surgery as Outstanding at its last published inspection (report published 5 April 2018).
What are the opening times of Upton Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 October 2024. Bank holidays may differ.
How do I contact Upton Surgery?
Call 01684 592696 or visit its website, www.uptondoctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Tunnel Hill, Upton-upon-Severn, Worcester, WR8 0QL.
How many patients are registered at Upton Surgery?
Around 12,289 patients are registered (January 2025). The surgery is part of South Worcs Pershore & Upton PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.