GP surgery in Great Malvern
Malvern Health Centre
Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GP
Scores 32 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone32
- Easy to contact online65
- Good experience of getting in touch34
- Did not wait too long for the appointment40
Quality of care 30
- Patients rate the surgery as good52
- Patients got what they needed13
- Doctors and nurses listen7
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets53
- Children vaccinated on time48
What patients say
99 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
-3
change since last year
2025: 82% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 63% |
| Easy to contact via website | 64% | 58% | 69% |
| Easy to contact via NHS App | 65% | 54% | 69% |
| Reception staff helpful | 79% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 23% |
| Sees preferred clinician | 26% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 93% |
| Good experience of contacting | 70% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 66% |
| Waiting time was about right | 68% | 69% | 82% |
| Remote appointment | 30% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 87% |
| Treated with care and concern | 80% | 86% | 89% |
| Considered mental wellbeing | 67% | 75% | 71% |
| Had all the information needed | 84% | 92% | 89% |
| Confidence and trust | 87% | 93% | 96% |
| Involved in decisions | 84% | 92% | 92% |
| Needs were met | 84% | 90% | 94% |
| Overall | |||
| Overall experience good | 80% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 74% |
| Supported by local services | 63% | 70% | 63% |
| Discussed managing condition | 39% | 43% | 46% |
| Agreed a care plan | 15% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 September 2024. Bank holidays may differ.
- Address
- Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GP
- Phone
- 01684 584050
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Worcestershire Malvern Town PCN (a group of local surgeries that share services)
- NHS code
- M81075 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.8% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 17.1% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Malvern Health Centrethis surgery | – | 32 | 52% | 80% | Yes |
| New Court SurgeryMalvern, WR14 2GP | under 0.1 miles | 87 | 72% | 83% | Yes |
| Whiteacres Medical CentreMalvern, WR14 1GQ | 0.8 miles | 89 | 76% | 91% | Yes |
| St Saviours SurgeryMalvern, WR14 1DD | 1.1 miles | 80 | 74% | 92% | Yes |
| Colwall SurgeryMalvern, WR13 6QJ | 3.1 miles | 88 | 84% | 81% | Yes |
| Cradley SurgeryMalvern, WR13 5LT | 4.0 miles | 97 | 93% | 95% | Yes |
| Upton SurgeryWorcester, WR8 0QL | 5.1 miles | 90 | 71% | 83% | Yes |
| St Johns House SurgeryWorcester, WR2 5ER | 5.6 miles | 13 | 48% | 68% | Yes |
| Severn Valley Medical PracticeWorcester, WR2 5HL | 6.2 miles | 28 | 38% | 77% | Yes |
| Spring Gardens Group Medical PracticeWorcester, WR1 2BS | 6.7 miles | 82 | 77% | 86% | Yes |
New Court Surgery is under 0.1 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Malvern Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Malvern Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01684 584050.
How do patients rate Malvern Health Centre?
In the 2026 NHS GP Patient Survey, 80% of patients at Malvern Health Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Malvern Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Malvern Health Centre as Good at its last published inspection (report published 9 October 2025).
What are the opening times of Malvern Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 September 2024. Bank holidays may differ.
How do I contact Malvern Health Centre?
Call 01684 584050. You can also book and order repeat prescriptions in the NHS App. The address is Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GP.
How many patients are registered at Malvern Health Centre?
Around 12,952 patients are registered (January 2025). The surgery is part of South Worcestershire Malvern Town PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.