GP surgery in North Kesteven
Washingborough Surgery
School Lane, Washingborough, Lincoln, LN4 1BN
Scores 91 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 90% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone95
- Easy to contact online98
- Good experience of getting in touch86
- Did not wait too long for the appointment59
Quality of care 92
- Patients rate the surgery as good90
- Patients got what they needed88
- Doctors and nurses listen93
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done80
- Meets NHS clinical targets30
- Children vaccinated on time58
What patients say
135 patients answered the 2026 NHS survey about this surgery.
90%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 97% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 90% | 57% | 86% |
| Easy to contact via website | 89% | 58% | 83% |
| Easy to contact via NHS App | 78% | 54% | 86% |
| Reception staff helpful | 99% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 40% |
| Sees preferred clinician | 72% | 42% | 84% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 97% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 88% | 73% | 97% |
| The appointment | |||
| Offered a choice of time or day | 81% | 57% | 94% |
| Waiting time was about right | 74% | 69% | 80% |
| Remote appointment | 8% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 98% |
| Treated with care and concern | 96% | 86% | 99% |
| Considered mental wellbeing | 87% | 75% | 87% |
| Had all the information needed | 97% | 92% | 99% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 96% | 92% | 100% |
| Needs were met | 97% | 90% | 100% |
| Overall | |||
| Overall experience good | 91% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 81% |
| Supported by local services | 82% | 70% | 87% |
| Discussed managing condition | 56% | 43% | 51% |
| Agreed a care plan | 45% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 135 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
What 1 patient has said so far
- Routine appointments take 1 to 2 weeks1 of 1 patient answered "1 to 2 weeks"
- Phone wait usually 5 to 15 minutes1 of 1 patient answered "5 to 15 minutes"
- Most people book by phone1 of 1 patient answered "By phone"
- Seeing the same GP is hit and miss1 of 1 patient answered "Sometimes"
- Appointments often run a little late1 of 1 patient answered "Up to 15 minutes late"
- Reception staff are helpful1 of 1 patient answered "Yes"
- Doctors and nurses listen1 of 1 patient answered "Yes"
- Repeat prescriptions are easy1 of 1 patient answered "Easy"
- Parking is limited1 of 1 patient answered "Limited"
- Recommended by patients1 of 1 patient answered "Yes"
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 May 2023. Bank holidays may differ.
- Address
- School Lane, Washingborough, Lincoln, LN4 1BN
- Phone
- 01522 303600
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Lincoln PCN (a group of local surgeries that share services)
- NHS code
- C83058 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Branston
- Unit 5 Linden Avenue, Lincoln, LN4 1NZ · 01522 790992
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 10.8% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 7.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Washingborough Surgerythis surgery | – | 91 | 90% | 91% | Yes |
| Glebe Park SurgeryLincoln, LN2 4WA | 1.9 miles | 93 | 90% | 89% | Yes |
| The Branston Heighington Family PracticeLincoln, LN4 1LH | 1.9 miles | 29 | 54% | 63% | Yes |
| Abbey Medical PracticeLincoln, LN2 5HR | 2.5 miles | 38 | 68% | 78% | Yes |
| Heart of Lincoln Health GroupLincoln, LN5 7LB | 2.7 miles | 8 | 45% | 57% | Yes |
| Lindum Medical PracticeLincoln, LN2 2JP | 2.7 miles | 48 | 76% | 78% | Yes |
| Minster Medical PracticeLincoln, LN2 2JP | 2.7 miles | 81 | 65% | 86% | Yes |
| Nettleham Medical PracticeLincoln, LN2 2RS | 2.8 miles | 56 | 43% | 87% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 3.0 miles | 74 | 81% | 76% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 3.1 miles | 75 | 80% | 89% | Yes |
Common questions
Is Washingborough Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Washingborough Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01522 303600.
How do patients rate Washingborough Surgery?
In the 2026 NHS GP Patient Survey, 91% of patients at Washingborough Surgery said their overall experience was good. The England average is 77%. 90% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Washingborough Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Washingborough Surgery as Good at its last published inspection (report published 4 January 2017).
What are the opening times of Washingborough Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 May 2023. Bank holidays may differ.
How do I contact Washingborough Surgery?
Call 01522 303600. You can also book and order repeat prescriptions in the NHS App. The address is School Lane, Washingborough, Lincoln, LN4 1BN.
Does Washingborough Surgery have a branch surgery?
Yes. Washingborough Surgery also runs Branston (Unit 5 Linden Avenue, Lincoln, LN4 1NZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Washingborough Surgery?
Around 8,943 patients are registered (January 2025). The surgery is part of South Lincoln PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.