GP surgery in Milton Keynes
Watling Street Practice
The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA
Scores 42 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone29
- Easy to contact online54
- Good experience of getting in touch35
- Did not wait too long for the appointment72
Quality of care 40
- Patients rate the surgery as good34
- Patients got what they needed41
- Doctors and nurses listen36
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done33
- Meets NHS clinical targets82
- Children vaccinated on time73
What patients say
153 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
74%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 77% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 56% |
| Easy to contact via website | 60% | 58% | 62% |
| Easy to contact via NHS App | 51% | 54% | 54% |
| Reception staff helpful | 84% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 37% |
| Sees preferred clinician | 15% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 82% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 71% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 50% |
| Waiting time was about right | 79% | 69% | 80% |
| Remote appointment | 19% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 94% |
| Treated with care and concern | 89% | 86% | 89% |
| Considered mental wellbeing | 80% | 75% | 69% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 90% | 90% | 91% |
| Overall | |||
| Overall experience good | 74% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 86% |
| Supported by local services | 63% | 70% | 79% |
| Discussed managing condition | 43% | 43% | 44% |
| Agreed a care plan | 42% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 153 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2023. Bank holidays may differ.
- Address
- The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA
- Phone
- 01908 260382
- Website
- www.watlingstreetpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Watling Street Network PCN (a group of local surgeries that share services)
- NHS code
- K82009 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Watling Street Practice @ Great Holm
- Kensington Drive, Great Holm, Milton Keynes, MK8 9HN
- Watling Street Practice @ Shenley Church End
- Burchard Crescent, Shenley Church End, Milton Keynes, MK5 6EY
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Watling Street Practicethis surgery | – | 42 | 51% | 75% | Yes |
| The Stonedean PracticeMilton Keynes, MK11 1YA | under 0.1 miles | 78 | 85% | 87% | Yes |
| Wolverton Health CentreMilton Keynes, MK12 5DF | 1.6 miles | 20 | 41% | 70% | Yes |
| Whitehouse Health CentreMilton Keynes, MK8 1EQ | 2.2 miles | 0 | 16% | 44% | Yes |
| Oakridge Park Medical CentreMilton Keynes, MK14 6GL | 3.3 miles | 14 | 43% | 71% | Yes |
| Purbeck Health CentreMilton Keynes, MK14 6BL | 3.4 miles | 0 | 24% | 65% | Yes |
| Central Milton Keynes Medical CentreMilton Keynes, MK13 8RN | 3.5 miles | 23 | 52% | 65% | Yes |
| Westcroft Health CentreMilton Keynes, MK4 4EN | 4.2 miles | 35 | 51% | 68% | Yes |
| Sovereign Medical CentreMilton Keynes, MK15 8AJ | 4.6 miles | 78 | 79% | 90% | Yes |
| Fishermead Medical CentreMilton Keynes, MK6 2LR | 4.7 miles | 46 | 57% | 79% | Yes |
The Stonedean Practice is under 0.1 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Watling Street Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Watling Street Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01908 260382.
How do patients rate Watling Street Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Watling Street Practice said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Watling Street Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Watling Street Practice as Good at its last published inspection (report published 18 February 2016).
What are the opening times of Watling Street Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2023. Bank holidays may differ.
How do I contact Watling Street Practice?
Call 01908 260382 or visit its website, www.watlingstreetpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Market Square, Stony Stratford, Milton Keynes, MK11 1YA.
Does Watling Street Practice have a branch surgery?
Yes. Watling Street Practice also runs Watling Street Practice @ Great Holm (Kensington Drive, Great Holm, Milton Keynes, MK8 9HN) and Watling Street Practice @ Shenley Church End (Burchard Crescent, Shenley Church End, Milton Keynes, MK5 6EY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Watling Street Practice?
Around 40,933 patients are registered (January 2025). The surgery is part of Watling Street Network PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.