GP surgery in Shropshire
Westbury Medical Centre
Westbury, Shrewsbury, SY5 9QX
Scores 53 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone59
- Easy to contact online64
- Good experience of getting in touch54
- Did not wait too long for the appointment88
Quality of care 28
- Patients rate the surgery as good51
- Patients got what they needed36
- Doctors and nurses listen66
- Patients trust the staff52
- Inspection rating (Requires improvement)2
- Health checks and screening done0
- Meets NHS clinical targets3
- Children vaccinated on time68
What patients say
104 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 87% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 59% |
| Easy to contact via website | 64% | 58% | 67% |
| Easy to contact via NHS App | 56% | 54% | 37% |
| Reception staff helpful | 93% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 45% |
| Sees preferred clinician | 66% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 94% |
| Good experience of contacting | 77% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 52% |
| Waiting time was about right | 86% | 69% | 88% |
| Remote appointment | 37% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 93% |
| Treated with care and concern | 83% | 86% | 92% |
| Considered mental wellbeing | 70% | 75% | 75% |
| Had all the information needed | 93% | 92% | 97% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 94% | 92% | 95% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 79% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 80% |
| Supported by local services | 64% | 70% | 64% |
| Discussed managing condition | 39% | 43% | 35% |
| Agreed a care plan | 38% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 November 2025. Bank holidays may differ.
- Address
- Westbury, Shrewsbury, SY5 9QX
- Phone
- 01743 884727
- [email protected]
- Website
- www.mysurgerywebsite.co.uk/index.aspx?p=m82013
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shropshire Rural Alliance PCN (a group of local surgeries that share services)
- NHS code
- M82013 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Ford
- The Village, Ford, Shrewsbury, SY5 9LG
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.4% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 7.8% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 39% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 30% | 78% |
| Asthma: annual review | 20% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westbury Medical Centrethis surgery | – | 53 | 66% | 79% | Yes |
| Pontesbury & Worthen Medical PracticeShrewsbury, SY5 0RF | 3.4 miles | 74 | 74% | 89% | Yes |
| Mytton Oak Medical PracticeShrewsbury, SY3 5LZ | 6.9 miles | 48 | 55% | 77% | Yes |
| Urgent Treatment CentreShrewsbury, SY3 8XQ | 7.1 miles | – | – | – | – |
| Radbrook Green SurgeryShrewsbury, SY3 6DU | 7.6 miles | 63 | 62% | 83% | Yes |
| Beeches Medical PracticeShrewsbury, SY3 0PF | 7.7 miles | 78 | 82% | 88% | Yes |
| Knockin Medical CentreOswestry, SY10 8HL | 8.1 miles | 78 | 74% | 89% | Yes |
| Prescott SurgeryShrewsbury, SY4 2DR | 8.5 miles | 90 | 91% | 95% | Yes |
| Claremont Bank SurgeryShrewsbury, SY1 1RL | 8.5 miles | 93 | 88% | 92% | Yes |
| Riverside Medical PracticeShrewsbury, SY1 1QJ | 8.5 miles | 33 | 50% | 78% | Yes |
Pontesbury & Worthen Medical Practice is 3.4 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westbury Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westbury Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01743 884727.
How do patients rate Westbury Medical Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Westbury Medical Centre said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Westbury Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Westbury Medical Centre as Requires improvement at its last published inspection (report published 11 June 2026).
What are the opening times of Westbury Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 November 2025. Bank holidays may differ.
How do I contact Westbury Medical Centre?
Call 01743 884727 or visit its website, www.mysurgerywebsite.co.uk/index.aspx?p=m82013. You can also book and order repeat prescriptions in the NHS App. The address is Westbury, Shrewsbury, SY5 9QX.
Does Westbury Medical Centre have a branch surgery?
Yes. Westbury Medical Centre also runs Ford (The Village, Ford, Shrewsbury, SY5 9LG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westbury Medical Centre?
Around 2,698 patients are registered (January 2025). The surgery is part of Shropshire Rural Alliance PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.