GP surgery in Merton
Wide Way Medical Centre
Wide Way, Mitcham, CR4 1BP
Scores 18 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone17
- Easy to contact online13
- Good experience of getting in touch13
- Did not wait too long for the appointment12
Quality of care 38
- Patients rate the surgery as good19
- Patients got what they needed44
- Doctors and nurses listen89
- Patients trust the staff43
- Inspection rating (Outstanding)98
- Health checks and screening done12
- Meets NHS clinical targets11
- Children vaccinated on time4
What patients say
90 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
-7
change since last year
2025: 76% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 52% |
| Easy to contact via website | 39% | 58% | 54% |
| Easy to contact via NHS App | 37% | 54% | 55% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 29% |
| Sees preferred clinician | 21% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 83% |
| Next steps within 2 days | 82% | 93% | 81% |
| Good experience of contacting | 60% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 53% |
| Waiting time was about right | 54% | 69% | 57% |
| Remote appointment | 25% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 83% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 81% | 75% | 76% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 93% | 93% | 90% |
| Involved in decisions | 93% | 92% | 90% |
| Needs were met | 90% | 90% | 86% |
| Overall | |||
| Overall experience good | 69% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 76% |
| Supported by local services | 76% | 70% | 62% |
| Discussed managing condition | 50% | 43% | 42% |
| Agreed a care plan | 51% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7:30am to 8pm |
| Tuesday | 7:30am to 8pm |
| Wednesday | 7:30am to 8pm |
| Thursday | 7:30am to 8pm |
| Friday | 7:30am to 8pm |
| Saturday | 8am to 8pm |
| Sunday | 8am to 8pm |
Confirmed by the surgery on 10 October 2017. Bank holidays may differ.
- Address
- Wide Way, Mitcham, CR4 1BP
- Phone
- 020 8623 1300
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Morden Plus Health Partners PCN (a group of local surgeries that share services)
- NHS code
- H85029 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 5 November 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 12.8% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wide Way Medical Centrethis surgery | – | 18 | 43% | 69% | Yes |
| Tamworth House Medical CentreMitcham, CR4 1DL | 0.4 miles | 12 | 41% | 73% | Yes |
| Norbury Medical PracticeLondon, SW16 4NL | 0.6 miles | 18 | 53% | 69% | Yes |
| Fairview Medical CentreLondon, SW16 5PX | 0.8 miles | 76 | 76% | 85% | Yes |
| Leander Family PracticeThornton Heath, CR7 6JE | 0.8 miles | 33 | 52% | 79% | Yes |
| The Vale SurgeryLondon, SW16 5SE | 1.1 miles | 6 | 44% | 60% | Yes |
| Brigstock Medical PracticeThornton Heath, CR7 7JN | 1.2 miles | 25 | 41% | 70% | Yes |
| Streatham Common PracticeLondon, SW16 3NP | 1.2 miles | 50 | 59% | 76% | Yes |
| Greyswood PracticeLondon, SW16 6PX | 1.3 miles | 68 | 75% | 87% | Yes |
| Figges Marsh SurgeryMitcham, CR4 3LD | 1.3 miles | 73 | 73% | 90% | Yes |
Fairview Medical Centre is 0.8 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wide Way Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wide Way Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8623 1300.
How do patients rate Wide Way Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Wide Way Medical Centre said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Wide Way Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Wide Way Medical Centre as Outstanding at its last published inspection (report published 5 November 2018).
What are the opening times of Wide Way Medical Centre?
Reception is open Monday 7:30am to 8pm, Tuesday 7:30am to 8pm, Wednesday 7:30am to 8pm, Thursday 7:30am to 8pm, Friday 7:30am to 8pm, Saturday 8am to 8pm, Sunday 8am to 8pm. The surgery last confirmed these times on 10 October 2017. Bank holidays may differ.
How do I contact Wide Way Medical Centre?
Call 020 8623 1300. You can also book and order repeat prescriptions in the NHS App. The address is Wide Way, Mitcham, CR4 1BP.
How many patients are registered at Wide Way Medical Centre?
Around 15,476 patients are registered (January 2025). The surgery is part of Morden Plus Health Partners PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.