GP surgery in Meir
Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, ST3 6AB
Scores 24 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone46
- Easy to contact online6
- Good experience of getting in touch28
- Did not wait too long for the appointment50
Quality of care 13
- Patients rate the surgery as good21
- Patients got what they needed6
- Doctors and nurses listen5
- Patients trust the staff1
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets39
- Children vaccinated on time38
What patients say
79 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
70%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 60% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 30% |
| Easy to contact via website | 32% | 58% | 39% |
| Easy to contact via NHS App | 47% | 54% | 33% |
| Reception staff helpful | 84% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 27% |
| Sees preferred clinician | 37% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 92% | 93% | 95% |
| Good experience of contacting | 68% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 44% |
| Waiting time was about right | 72% | 69% | 67% |
| Remote appointment | 23% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 74% | 87% | 77% |
| Treated with care and concern | 84% | 86% | 74% |
| Considered mental wellbeing | 65% | 75% | 61% |
| Had all the information needed | 92% | 92% | 81% |
| Confidence and trust | 77% | 93% | 81% |
| Involved in decisions | 79% | 92% | 87% |
| Needs were met | 81% | 90% | 83% |
| Overall | |||
| Overall experience good | 70% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 62% | 79% | 78% |
| Supported by local services | 45% | 70% | 65% |
| Discussed managing condition | 53% | 43% | 43% |
| Agreed a care plan | 23% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 79 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 September 2026. Bank holidays may differ.
- Address
- Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, ST3 6AB
- Phone
- 0300 123 5002
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Meir PCN (a group of local surgeries that share services)
- NHS code
- Y02521 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Willowbank Surgery Longton Branch
- Longton South Primary Care Centre, Greendock Street, Stoke-on-Trent, ST3 2NA
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 July 2021
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 21.3% | 14.3% |
| Obesity | 20.9% | 13.9% |
| Smoking | 19.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 82% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Willow Bank Surgerythis surgery | – | 24 | 60% | 70% | Yes |
| Dr Raju and PartnersStoke-on-Trent, ST3 6AB | under 0.1 miles | 98 | 92% | 98% | Yes |
| Meir Medical PracticeStoke-on-Trent, ST3 6AB | under 0.1 miles | 56 | 66% | 82% | Yes |
| Meir Park & Weston Coyney Medical PracticeStoke-on-Trent, ST3 7TW | 0.9 miles | 31 | 63% | 67% | Yes |
| Dunrobin Street Medical CentreStoke-on-Trent, ST3 4LL | 1.2 miles | 83 | 83% | 86% | Yes |
| Belgrave Medical CentreStoke-on-Trent, ST3 4LR | 1.2 miles | 60 | 61% | 90% | Yes |
| Mayfield SurgeryStoke-on-Trent, ST3 4DW | 1.3 miles | 84 | 67% | 88% | Yes |
| Trinity Medical CentreStoke-on-Trent, ST11 9HQ | 1.5 miles | 74 | 75% | 84% | Yes |
| Adderley Green SurgeryStoke-on-Trent, ST3 1EQ | 1.6 miles | 63 | 72% | 79% | Yes |
| Longton Hall SurgeryStoke-on-Trent, ST3 2NA | 1.6 miles | 91 | 89% | 88% | Yes |
Dr Raju and Partners is under 0.1 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Willow Bank Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Willow Bank Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0300 123 5002.
How do patients rate Willow Bank Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at Willow Bank Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Willow Bank Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Willow Bank Surgery as Good at its last published inspection (report published 2 July 2021).
What are the opening times of Willow Bank Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 September 2026. Bank holidays may differ.
How do I contact Willow Bank Surgery?
Call 0300 123 5002. You can also book and order repeat prescriptions in the NHS App. The address is Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, ST3 6AB.
Does Willow Bank Surgery have a branch surgery?
Yes. Willow Bank Surgery also runs Willowbank Surgery Longton Branch (Longton South Primary Care Centre, Greendock Street, Stoke-on-Trent, ST3 2NA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Willow Bank Surgery?
Around 10,342 patients are registered (January 2025). The surgery is part of Meir PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.