GP surgery in Leicester
Willows Health
184 Coleman Road, Leicester, LE5 4LJ
Scores 0 out of 100, poor for a GP surgery in England. 48% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone2
- Easy to contact online1
- Good experience of getting in touch1
- Did not wait too long for the appointment5
Quality of care 0
- Patients rate the surgery as good1
- Patients got what they needed8
- Doctors and nurses listen0
- Patients trust the staff11
- Inspection rating (Not rated)–
- Health checks and screening done10
- Meets NHS clinical targets19
- Children vaccinated on time16
What patients say
93 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
48%
say their experience is good
well below the England average (77%)
-9
change since last year
2025: 57% · 2026: 48%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 26% |
| Easy to contact via website | 22% | 58% | 28% |
| Easy to contact via NHS App | 21% | 54% | 44% |
| Reception staff helpful | 56% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 33% |
| Sees preferred clinician | 46% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 60% | 84% | 68% |
| Next steps within 2 days | 93% | 93% | 90% |
| Good experience of contacting | 40% | 73% | 47% |
| The appointment | |||
| Offered a choice of time or day | 26% | 57% | 25% |
| Waiting time was about right | 48% | 69% | 56% |
| Remote appointment | 28% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 65% | 87% | 75% |
| Treated with care and concern | 71% | 86% | 74% |
| Considered mental wellbeing | 64% | 75% | 65% |
| Had all the information needed | 87% | 92% | 85% |
| Confidence and trust | 87% | 93% | 90% |
| Involved in decisions | 87% | 92% | 88% |
| Needs were met | 82% | 90% | 84% |
| Overall | |||
| Overall experience good | 48% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 69% |
| Supported by local services | 54% | 70% | 59% |
| Discussed managing condition | 33% | 43% | 31% |
| Agreed a care plan | 50% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 October 2023. Bank holidays may differ.
- Address
- 184 Coleman Road, Leicester, LE5 4LJ
- Phone
- 0116 246 1311
- [email protected]
- Website
- www.willowshealthcare.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Willows Health PCN (a group of local surgeries that share services)
- NHS code
- Y00137 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Clarendon Park
- 296 Clarendon Park Road, Leicester, LE2 3AG
- Heatherbrook
- 242 Astill Lodge Road, Leicester, LE4 1EF
- Pasley Road Health Centre
- Pasley Road, Leicester, LE2 9BU
- Springfield Road Health Centre
- Springfield Road, Leicester, LE2 3BB
- WH Evington
- 1 Evington Lane, Leicester, LE5 5PQ
- Willowbrook Medical Centre
- 195 Thurncourt Road, Leicester, LE5 2NL
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 59% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Willows Healththis surgery | – | 0 | 25% | 48% | Yes |
| East Leicester Medical Pract(S Longworth)Leicester, LE5 4BP | 0.6 miles | 4 | 35% | 61% | Yes |
| Humberstone Medical Centre (Ip Jones)Leicester, LE5 0PR | 0.7 miles | 3 | 31% | 62% | Yes |
| East Park Medical Centre (RP Pandya)Leicester, LE5 5FD | 0.7 miles | 29 | 59% | 72% | Yes |
| The Practice-SayeedLeicester, LE5 5AY | 0.9 miles | 15 | 42% | 73% | Yes |
| Spinney Hill Medical CentreLeicester, LE5 3HX | 0.9 miles | 14 | 44% | 60% | Yes |
| Al-Waqas Medical CentreLeicester, LE2 1DJ | 1.0 miles | 6 | 31% | 53% | Yes |
| Highfields Medical CentreLeicester, LE5 3GH | 1.0 miles | 19 | 59% | 68% | Yes |
| Heron GP PracticeLeicester, LE5 3GH | 1.0 miles | 1 | 22% | 58% | Yes |
| The Charnwood PracticeLeicester, LE5 3GH | 1.0 miles | 44 | 56% | 80% | Yes |
East Park Medical Centre (RP Pandya) is 0.7 miles away, scores 29 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Willows Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Willows Health was taking on new patients. You can register online through the NHS website or call the surgery on 0116 246 1311.
How do patients rate Willows Health?
In the 2026 NHS GP Patient Survey, 48% of patients at Willows Health said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 0 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Willows Health?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 October 2023. Bank holidays may differ.
How do I contact Willows Health?
Call 0116 246 1311 or visit its website, www.willowshealthcare.org. You can also book and order repeat prescriptions in the NHS App. The address is 184 Coleman Road, Leicester, LE5 4LJ.
Does Willows Health have a branch surgery?
Yes. Willows Health also runs Clarendon Park (296 Clarendon Park Road, Leicester, LE2 3AG) and Heatherbrook (242 Astill Lodge Road, Leicester, LE4 1EF) and Pasley Road Health Centre (Pasley Road, Leicester, LE2 9BU) and Springfield Road Health Centre (Springfield Road, Leicester, LE2 3BB) and WH Evington (1 Evington Lane, Leicester, LE5 5PQ) and Willowbrook Medical Centre (195 Thurncourt Road, Leicester, LE5 2NL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Willows Health?
Around 32,990 patients are registered (January 2025). The surgery is part of Willows Health PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.