GP surgery in Worthing
Worthing Medical Group
23 Shelley Road, Worthing, BN11 4BS
Scores 56 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone16
- Easy to contact online10
- Good experience of getting in touch42
- Did not wait too long for the appointment84
Quality of care 73
- Patients rate the surgery as good63
- Patients got what they needed63
- Doctors and nurses listen72
- Patients trust the staff43
- Inspection rating (Outstanding)98
- Health checks and screening done24
- Meets NHS clinical targets74
- Children vaccinated on time67
What patients say
117 patients answered the 2026 NHS survey about this surgery.
42%
find the phone easy
well below the England average (57%)
83%
say their experience is good
above the England average (77%)
+23
change since last year
2025: 60% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 42% | 57% | 36% |
| Easy to contact via website | 36% | 58% | 35% |
| Easy to contact via NHS App | 53% | 54% | 28% |
| Reception staff helpful | 89% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 33% |
| Sees preferred clinician | 35% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 85% |
| Next steps within 2 days | 94% | 93% | 99% |
| Good experience of contacting | 73% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 46% |
| Waiting time was about right | 84% | 69% | 69% |
| Remote appointment | 33% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 86% |
| Considered mental wellbeing | 73% | 75% | 62% |
| Had all the information needed | 89% | 92% | 92% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 93% | 90% | 88% |
| Overall | |||
| Overall experience good | 83% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 66% |
| Supported by local services | 65% | 70% | 65% |
| Discussed managing condition | 36% | 43% | 44% |
| Agreed a care plan | 53% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 January 2023. Bank holidays may differ.
- Address
- 23 Shelley Road, Worthing, BN11 4BS
- Phone
- 01903 234844
- [email protected]
- Website
- www.worthingmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cissbury Integrated Care PCN (a group of local surgeries that share services)
- NHS code
- H82045 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Health Central Surgery
- Central Clinic, Stoke Abbott Road, Worthing, BN11 1HE
- Heene Road Surgery
- 145 Heene Road, Worthing, BN11 4NY
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 12 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 23.2% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Worthing Medical Groupthis surgery | – | 56 | 42% | 83% | Yes |
| Victoria Road SurgeryWorthing, BN11 1XE | 0.4 miles | 65 | 40% | 87% | Yes |
| Selden Medical CentreWorthing, BN11 2LL | 0.8 miles | 93 | 82% | 96% | Yes |
| St. Lawrence SurgeryWorthing, BN14 7JL | 1.0 miles | 80 | 58% | 92% | Yes |
| Broadwater Medical CentreWorthing, BN14 8JE | 1.1 miles | 24 | 41% | 68% | Yes |
| Cornerways SurgeryWorthing, BN11 5RZ | 1.2 miles | 100 | 96% | 97% | Yes |
| Strand Medical GroupWorthing, BN12 6FA | 1.6 miles | 34 | 62% | 78% | Yes |
| Ball Tree SurgeryLancing, BN15 9UX | 2.2 miles | 33 | 37% | 83% | Yes |
| New Pond Row SurgeryLancing, BN15 8AN | 2.6 miles | 2 | 14% | 47% | Yes |
| The Orchard SurgeryLancing, BN15 9AG | 2.6 miles | 30 | 42% | 71% | Yes |
Selden Medical Centre is 0.8 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Worthing Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Worthing Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01903 234844.
How do patients rate Worthing Medical Group?
In the 2026 NHS GP Patient Survey, 83% of patients at Worthing Medical Group said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Worthing Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Worthing Medical Group as Outstanding at its last published inspection (report published 12 April 2017).
What are the opening times of Worthing Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 January 2023. Bank holidays may differ.
How do I contact Worthing Medical Group?
Call 01903 234844 or visit its website, www.worthingmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 23 Shelley Road, Worthing, BN11 4BS.
Does Worthing Medical Group have a branch surgery?
Yes. Worthing Medical Group also runs Health Central Surgery (Central Clinic, Stoke Abbott Road, Worthing, BN11 1HE) and Heene Road Surgery (145 Heene Road, Worthing, BN11 4NY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Worthing Medical Group?
Around 20,902 patients are registered (January 2025). The surgery is part of Cissbury Integrated Care PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.