Group of surgeries
GP surgeries in Shelton & Hanley PCN
Shelton & Hanley PCN is a primary care network, which is a group of neighbouring GP surgeries that share staff and services. It has 3 NHS GP surgeries and around 41,723 registered patients. Patients here rate their surgeries above the England average. Ranked 302nd of 1,078 groups of surgeries in England.
All 3 surgeries, ranked
Click a column heading to sort. Scores are out of 100 and the England average is 50.
| # | Surgery | Town | Score | Easy by phone | Say it is good | Inspection | New patients |
|---|---|---|---|---|---|---|---|
| 1 | Prima Care SurgeriesST1 2BN | Stoke-on-Trent | 72 | 68% | 82% | Good | Yes |
| 2 | Birches Head Medical CentreST1 6RS | Stoke-on-Trent | 69 | 68% | 86% | Good | Yes |
| 3 | Norfolk Street SurgeryST1 4PB | Stoke-on-Trent | 46 | 71% | 76% | Good | Yes |
Map
How Shelton & Hanley PCN compares
What patients here said in the 2026 NHS survey, next to England.
| Easy to get through by phone | 69% | 57% |
| Easy to contact via website | 55% | 58% |
| Good experience of contacting | 82% | 73% |
| Waiting time was about right | 76% | 69% |
| Good at listening | 84% | 87% |
| Confidence and trust | 93% | 93% |
| Needs were met | 91% | 90% |
| Overall experience good | 80% | 77% |
Common questions
Which is the highest-rated GP surgery in Shelton & Hanley PCN?
Prima Care Surgeries has the highest GPScore in Shelton & Hanley PCN, 72 out of 100. 82% of its patients said their overall experience was good in the 2026 NHS GP Patient Survey.
How easy is it to get through to a GP surgery in Shelton & Hanley PCN?
69% of patients in Shelton & Hanley PCN find it easy to get through to their surgery by phone. The England average is 57%. 82% say their overall experience is good (England 77%). On average score, Shelton & Hanley PCN ranks 302nd of 1,078 groups of surgeries in England.
How many GP surgeries in Shelton & Hanley PCN are taking on new patients?
3 of the 3 surgeries in Shelton & Hanley PCN were taking on new patients when we last checked their pages on the NHS website. The table shows which ones, and each surgery page has a link to register online.
Sources: the 2026 NHS GP Patient Survey (NHS England and Ipsos), Care Quality Commission ratings to 01 September 2026, the NHS Organisation Data Service and ONS postcode geography. Read how scores work.