GP surgery in Stoke-on-Trent
Prima Care Surgeries
Hanley Health Centre, Upper Huntbach Street, Stoke-on-Trent, ST1 2BN
Scores 72 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 71
- Easy to get through on the phone62
- Easy to contact online44
- Good experience of getting in touch70
- Did not wait too long for the appointment77
Quality of care 72
- Patients rate the surgery as good62
- Patients got what they needed88
- Doctors and nurses listen51
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done53
- Meets NHS clinical targets89
- Children vaccinated on time67
What patients say
107 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
+12
change since last year
2025: 70% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 55% |
| Easy to contact via website | 56% | 58% | 42% |
| Easy to contact via NHS App | 58% | 54% | 41% |
| Reception staff helpful | 87% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 24% |
| Sees preferred clinician | 48% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 75% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 82% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 61% |
| Waiting time was about right | 81% | 69% | 80% |
| Remote appointment | 15% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 83% |
| Treated with care and concern | 82% | 86% | 78% |
| Considered mental wellbeing | 70% | 75% | 70% |
| Had all the information needed | 93% | 92% | 86% |
| Confidence and trust | 94% | 93% | 88% |
| Involved in decisions | 96% | 92% | 90% |
| Needs were met | 97% | 90% | 86% |
| Overall | |||
| Overall experience good | 82% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 79% |
| Supported by local services | 64% | 70% | 80% |
| Discussed managing condition | 41% | 43% | 50% |
| Agreed a care plan | 28% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 December 2021. Bank holidays may differ.
- Address
- Hanley Health Centre, Upper Huntbach Street, Stoke-on-Trent, ST1 2BN
- Phone
- 01782 202422
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shelton & Hanley PCN (a group of local surgeries that share services)
- NHS code
- M83625 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Abbey Surgery
- 77 Woodhead Road, Stoke-on-Trent, ST2 8DH
- Dr Chadalavada Branch2
- Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-on-Trent, ST1 2BN
- Foden Street Surgery
- 32 Foden Street, Stoke-on-Trent, ST4 4BX
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 21.2% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 20.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Prima Care Surgeriesthis surgery | – | 72 | 68% | 82% | Yes |
| Harley Street Medical CentreStoke-on-Trent, ST1 3RX | 0.3 miles | 15 | 54% | 69% | Yes |
| The Moorcroft Medical CentreStoke on Trent, ST1 3NJ | 0.4 miles | 6 | 42% | 63% | Yes |
| Apsley SurgeryStoke-on-Trent, ST6 2JN | 0.9 miles | 27 | 48% | 70% | Yes |
| Cobridge SurgeryStoke-on-Trent, ST6 2JN | 0.9 miles | 19 | 52% | 71% | Yes |
| Birches Head Medical CentreStoke-on-Trent, ST1 6RS | 0.9 miles | 69 | 68% | 86% | Yes |
| Norfolk Street SurgeryStoke-on-Trent, ST1 4PB | 0.9 miles | 46 | 71% | 76% | Yes |
| Potteries Medical CentreStoke-on-Trent, ST2 0JG | 1.5 miles | 92 | 88% | 90% | Yes |
| Lucie Wedgewood Surgery LtdStoke-on-Trent, ST6 2AB | 1.6 miles | 64 | 73% | 84% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 1.7 miles | 94 | 92% | 91% | Yes |
Potteries Medical Centre is 1.5 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Prima Care Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Prima Care Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01782 202422.
How do patients rate Prima Care Surgeries?
In the 2026 NHS GP Patient Survey, 82% of patients at Prima Care Surgeries said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Prima Care Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Prima Care Surgeries as Good at its last published inspection (report published 29 March 2017).
What are the opening times of Prima Care Surgeries?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 December 2021. Bank holidays may differ.
How do I contact Prima Care Surgeries?
Call 01782 202422. You can also book and order repeat prescriptions in the NHS App. The address is Hanley Health Centre, Upper Huntbach Street, Stoke-on-Trent, ST1 2BN.
Does Prima Care Surgeries have a branch surgery?
Yes. Prima Care Surgeries also runs Abbey Surgery (77 Woodhead Road, Stoke-on-Trent, ST2 8DH) and Dr Chadalavada Branch2 (Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-on-Trent, ST1 2BN) and Foden Street Surgery (32 Foden Street, Stoke-on-Trent, ST4 4BX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Prima Care Surgeries?
Around 11,288 patients are registered (January 2025). The surgery is part of Shelton & Hanley PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.