GP surgery in Epping Forest
Abridge Surgery
The Surgery, 37 Ongar Road, Abridge, Romford, RM4 1UD
Scores 51 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone47
- Easy to contact online24
- Good experience of getting in touch56
- Did not wait too long for the appointment35
Quality of care 60
- Patients rate the surgery as good49
- Patients got what they needed68
- Doctors and nurses listen46
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done94
- Meets NHS clinical targets24
- Children vaccinated on time21
What patients say
90 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
79%
say their experience is good
above the England average (77%)
+19
change since last year
2025: 59% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 44% |
| Easy to contact via website | 47% | 58% | 30% |
| Easy to contact via NHS App | 51% | 54% | 36% |
| Reception staff helpful | 92% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 42% |
| Sees preferred clinician | 36% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 83% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 78% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 37% |
| Waiting time was about right | 66% | 69% | 60% |
| Remote appointment | 42% | 26% | 57% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 75% |
| Treated with care and concern | 89% | 86% | 76% |
| Considered mental wellbeing | 73% | 75% | 54% |
| Had all the information needed | 98% | 92% | 86% |
| Confidence and trust | 97% | 93% | 83% |
| Involved in decisions | 95% | 92% | 87% |
| Needs were met | 93% | 90% | 82% |
| Overall | |||
| Overall experience good | 79% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 67% |
| Supported by local services | 74% | 70% | 59% |
| Discussed managing condition | 30% | 43% | 36% |
| Agreed a care plan | 35% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 December 2025. Bank holidays may differ.
- Address
- The Surgery, 37 Ongar Road, Abridge, Romford, RM4 1UD
- Phone
- 01992 812961
- [email protected]
- Website
- www.abridgesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Epping Forest North PCN (a group of local surgeries that share services)
- NHS code
- F81184 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Parent and child parking spaces
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 10.8% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Abridge Surgerythis surgery | – | 51 | 60% | 79% | Yes |
| Forest PracticeLoughton, IG10 2NH | 2.0 miles | 19 | 50% | 76% | Yes |
| The Loughton SurgeryLoughton, IG10 1SZ | 2.7 miles | 23 | 53% | 69% | Yes |
| Loughton Health CentreLoughton, IG10 1HW | 2.9 miles | 5 | 20% | 55% | Yes |
| The Willows PracticeChigwell, IG7 4DF | 3.2 miles | 55 | 57% | 79% | Yes |
| The Forest Edge PracticeChigwell, IG7 4DF | 3.2 miles | 64 | 67% | 85% | Yes |
| High Street Surgery, EppingEpping, CM16 4DA | 3.4 miles | 42 | 49% | 81% | Yes |
| The River SurgeryBuckhurst Hill, IG9 6BN | 3.5 miles | 86 | 71% | 89% | Yes |
| Chigwell Medical CentreIlford, IG6 2TA | 3.6 miles | 37 | 54% | 68% | Yes |
| The Limes Medical CentreEpping, CM16 6TL | 3.7 miles | 0 | 17% | 49% | Yes |
The Forest Edge Practice is 3.2 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Abridge Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Abridge Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01992 812961.
How do patients rate Abridge Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at Abridge Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Abridge Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Abridge Surgery as Good at its last published inspection (report published 20 October 2021).
What are the opening times of Abridge Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 1pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 December 2025. Bank holidays may differ.
How do I contact Abridge Surgery?
Call 01992 812961 or visit its website, www.abridgesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, 37 Ongar Road, Abridge, Romford, RM4 1UD.
How many patients are registered at Abridge Surgery?
Around 4,178 patients are registered (January 2025). The surgery is part of Epping Forest North PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.