GP surgery in Loughton
Forest Practice
26 Pyrles Lane, Loughton, IG10 2NH
Scores 19 out of 100, poor for a GP surgery in England. 76% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone28
- Easy to contact online22
- Good experience of getting in touch13
- Did not wait too long for the appointment33
Quality of care 24
- Patients rate the surgery as good40
- Patients got what they needed4
- Doctors and nurses listen23
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done37
- Meets NHS clinical targets39
- Children vaccinated on time44
What patients say
85 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
0
change since last year
2025: 77% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 44% |
| Easy to contact via website | 45% | 58% | 39% |
| Easy to contact via NHS App | 37% | 54% | 39% |
| Reception staff helpful | 76% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 26% |
| Sees preferred clinician | 56% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 81% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 60% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 52% |
| Waiting time was about right | 66% | 69% | 78% |
| Remote appointment | 18% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 88% |
| Treated with care and concern | 82% | 86% | 88% |
| Considered mental wellbeing | 71% | 75% | 66% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 93% | 92% | 94% |
| Needs were met | 79% | 90% | 93% |
| Overall | |||
| Overall experience good | 76% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 78% |
| Supported by local services | 60% | 70% | 70% |
| Discussed managing condition | 40% | 43% | 48% |
| Agreed a care plan | 50% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 February 2025. Bank holidays may differ.
- Address
- 26 Pyrles Lane, Loughton, IG10 2NH
- Phone
- 020 8508 4580
- Website
- www.forestpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Loughton Buckhurst Hill & Chigwell PCN (a group of local surgeries that share services)
- NHS code
- F81152 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr R Roberts
- 11 Station Road, Loughton, IG10 4NZ
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 11.8% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Forest Practicethis surgery | – | 19 | 50% | 76% | Yes |
| The Loughton SurgeryLoughton, IG10 1SZ | 0.8 miles | 23 | 53% | 69% | Yes |
| Loughton Health CentreLoughton, IG10 1HW | 1.0 miles | 5 | 20% | 55% | Yes |
| Abridge SurgeryRomford, RM4 1UD | 2.0 miles | 51 | 60% | 79% | Yes |
| The River SurgeryBuckhurst Hill, IG9 6BN | 2.1 miles | 86 | 71% | 89% | Yes |
| Palmerston Road SurgeryBuckhurst Hill, IG9 5LT | 2.3 miles | 81 | 84% | 89% | Yes |
| Kings Medical CentreBuckhurst Hill, IG9 5LP | 2.4 miles | 70 | 60% | 89% | Yes |
| Maynard Court SurgeryWaltham Abbey, EN9 3DU | 3.2 miles | 82 | 87% | 90% | Yes |
| Chigwell Medical CentreIlford, IG6 2TA | 3.4 miles | 37 | 54% | 68% | Yes |
| The Willows PracticeChigwell, IG7 4DF | 3.5 miles | 55 | 57% | 79% | Yes |
Abridge Surgery is 2.0 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Forest Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Forest Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8508 4580.
How do patients rate Forest Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Forest Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Forest Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Forest Practice as Good at its last published inspection (report published 25 February 2016).
What are the opening times of Forest Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 February 2025. Bank holidays may differ.
How do I contact Forest Practice?
Call 020 8508 4580 or visit its website, www.forestpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 26 Pyrles Lane, Loughton, IG10 2NH.
Does Forest Practice have a branch surgery?
Yes. Forest Practice also runs Dr R Roberts (11 Station Road, Loughton, IG10 4NZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Forest Practice?
Around 11,976 patients are registered (January 2025). The surgery is part of Loughton Buckhurst Hill & Chigwell PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.