GP surgery in Accrington
Peel House Medical Practice
Accrington Pals Phcc, 1 Paradise Street, Accrington, BB5 2EJ
Scores 36 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone28
- Easy to contact online15
- Good experience of getting in touch40
- Did not wait too long for the appointment55
Quality of care 38
- Patients rate the surgery as good47
- Patients got what they needed47
- Doctors and nurses listen33
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets30
- Children vaccinated on time28
What patients say
90 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
78%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 73% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 33% |
| Easy to contact via website | 41% | 58% | 31% |
| Easy to contact via NHS App | 43% | 54% | 40% |
| Reception staff helpful | 86% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 24% |
| Sees preferred clinician | 30% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 91% |
| Good experience of contacting | 72% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 48% |
| Waiting time was about right | 73% | 69% | 55% |
| Remote appointment | 23% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 81% |
| Treated with care and concern | 86% | 86% | 77% |
| Considered mental wellbeing | 80% | 75% | 63% |
| Had all the information needed | 89% | 92% | 86% |
| Confidence and trust | 94% | 93% | 87% |
| Involved in decisions | 95% | 92% | 77% |
| Needs were met | 91% | 90% | 81% |
| Overall | |||
| Overall experience good | 78% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 74% |
| Supported by local services | 60% | 70% | 56% |
| Discussed managing condition | 27% | 43% | 49% |
| Agreed a care plan | 60% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 November 2024. Bank holidays may differ.
- Address
- Accrington Pals Phcc, 1 Paradise Street, Accrington, BB5 2EJ
- Phone
- 01254 964974
- Website
- www.peelhousemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hyndburn Central PCN (a group of local surgeries that share services)
- NHS code
- P81036 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Peel House Baxenden
- 10 Southwood Drive, Baxenden, Accrington, BB5 2PZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.6% | 3.0% |
| Depression | 20.6% | 14.3% |
| Obesity | 15.9% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Peel House Medical Practicethis surgery | – | 36 | 50% | 78% | Yes |
| Arg HealthcareAccrington, BB5 0AL | 0.4 miles | 36 | 65% | 71% | Yes |
| Oswald Medical CentreAccrington, BB5 1RP | 0.7 miles | 21 | 59% | 75% | Yes |
| Dr Bello's SurgeryAccrington, BB5 1RT | 0.8 miles | 19 | 65% | 64% | Yes |
| Richmond Medical CentreAccrington, BB5 1RT | 0.8 miles | 1 | 26% | 51% | Yes |
| King Street Medical CentreAccrington, BB5 1RT | 0.8 miles | 22 | 76% | 66% | Yes |
| Accrington Victoria GP PracticeAccrington, BB5 1RT | 0.8 miles | 7 | 33% | 61% | Yes |
| Dill Hall SurgeryAccrington, BB5 1RT | 0.8 miles | – | – | – | – |
| Higher Heys SurgeryAccrington, BB5 3BP | 1.3 miles | 67 | 82% | 79% | Yes |
| The Clayton Medical CentreAccrington, BB5 5HU | 1.8 miles | 8 | 41% | 66% | Yes |
Higher Heys Surgery is 1.3 miles away, scores 67 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Peel House Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Peel House Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01254 964974.
How do patients rate Peel House Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Peel House Medical Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Peel House Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Peel House Medical Practice as Good at its last published inspection (report published 6 January 2017).
What are the opening times of Peel House Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 November 2024. Bank holidays may differ.
How do I contact Peel House Medical Practice?
Call 01254 964974 or visit its website, www.peelhousemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Accrington Pals Phcc, 1 Paradise Street, Accrington, BB5 2EJ.
Does Peel House Medical Practice have a branch surgery?
Yes. Peel House Medical Practice also runs Peel House Baxenden (10 Southwood Drive, Baxenden, Accrington, BB5 2PZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Peel House Medical Practice?
Around 17,514 patients are registered (January 2025). The surgery is part of Hyndburn Central PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.