GP surgery in Harlow
Addison House - Haque Practice
Addison House, Harlow, CM20 1DS
Scores 0 out of 100, poor for a GP surgery in England. 45% of patients say their experience is good and 22% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone2
- Easy to contact online10
- Good experience of getting in touch2
- Did not wait too long for the appointment2
Quality of care 0
- Patients rate the surgery as good0
- Patients got what they needed4
- Doctors and nurses listen1
- Patients trust the staff11
- Inspection rating (Requires improvement)2
- Health checks and screening done14
- Meets NHS clinical targets18
- Children vaccinated on time18
What patients say
89 patients answered the 2026 NHS survey about this surgery.
22%
find the phone easy
well below the England average (57%)
45%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 55% · 2026: 45%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 22% | 57% | 26% |
| Easy to contact via website | 37% | 58% | 35% |
| Easy to contact via NHS App | 45% | 54% | 41% |
| Reception staff helpful | 77% | 85% | 65% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 25% |
| Sees preferred clinician | 15% | 42% | 12% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 73% |
| Next steps within 2 days | 86% | 93% | 89% |
| Good experience of contacting | 45% | 73% | 41% |
| The appointment | |||
| Offered a choice of time or day | 21% | 57% | 38% |
| Waiting time was about right | 41% | 69% | 44% |
| Remote appointment | 46% | 26% | 51% |
| The doctor or nurse | |||
| Good at listening | 68% | 87% | 72% |
| Treated with care and concern | 66% | 86% | 71% |
| Considered mental wellbeing | 55% | 75% | 61% |
| Had all the information needed | 80% | 92% | 79% |
| Confidence and trust | 87% | 93% | 83% |
| Involved in decisions | 80% | 92% | 79% |
| Needs were met | 79% | 90% | 77% |
| Overall | |||
| Overall experience good | 45% | 77% | 55% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 73% |
| Supported by local services | 58% | 70% | 43% |
| Discussed managing condition | 44% | 43% | 29% |
| Agreed a care plan | 45% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 April 2024. Bank holidays may differ.
- Address
- Addison House, Harlow, CM20 1DS
- Phone
- 01279 621900
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harlow North PCN (a group of local surgeries that share services)
- NHS code
- F81181 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Barbara Castle Health Centre
- Broadley Road, Harlow, CM19 5SJ
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 17 December 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.0% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 19.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Addison House - Haque Practicethis surgery | – | 0 | 22% | 45% | Yes |
| Sydenham House SurgeryHarlow, CM20 3NT | 1.0 miles | 65 | 81% | 83% | Yes |
| Nuffield House Health CentreHarlow, CM20 3AX | 1.0 miles | 2 | 29% | 48% | Yes |
| Lister Medical CentreHarlow, CM18 6YJ | 1.1 miles | 1 | 25% | 57% | Yes |
| The Hamilton PracticeHarlow, CM18 6LY | 1.5 miles | 40 | 65% | 77% | Yes |
| The Ross PracticeHarlow, CM18 6LY | 1.5 miles | 28 | 37% | 70% | Yes |
| Church Langley Medical PracticeHarlow, CM17 9TG | 1.9 miles | 10 | 48% | 56% | Yes |
| Old Harlow Health CentreHarlow, CM17 0AX | 2.1 miles | 84 | 76% | 90% | Yes |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 3.1 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 3.1 miles | – | – | – | – |
Sydenham House Surgery is 1.0 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Addison House - Haque Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Addison House - Haque Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01279 621900.
How do patients rate Addison House - Haque Practice?
In the 2026 NHS GP Patient Survey, 45% of patients at Addison House - Haque Practice said their overall experience was good. The England average is 77%. 22% found it easy to get through by phone (England 57%). Its GPScore is 0 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Addison House - Haque Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Addison House - Haque Practice as Requires improvement at its last published inspection (report published 17 December 2024).
What are the opening times of Addison House - Haque Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 April 2024. Bank holidays may differ.
How do I contact Addison House - Haque Practice?
Call 01279 621900. You can also book and order repeat prescriptions in the NHS App. The address is Addison House, Harlow, CM20 1DS.
Does Addison House - Haque Practice have a branch surgery?
Yes. Addison House - Haque Practice also runs Barbara Castle Health Centre (Broadley Road, Harlow, CM19 5SJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Addison House - Haque Practice?
Around 23,245 patients are registered (January 2025). The surgery is part of Harlow North PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.