GP surgery in Harlow
Old Harlow Health Centre
Jenner Hse, Garden Tce RD, Harlow, CM17 0AX
Scores 84 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 78
- Easy to get through on the phone76
- Easy to contact online25
- Good experience of getting in touch82
- Did not wait too long for the appointment78
Quality of care 85
- Patients rate the surgery as good85
- Patients got what they needed66
- Doctors and nurses listen65
- Patients trust the staff53
- Inspection rating (Outstanding)98
- Health checks and screening done56
- Meets NHS clinical targets46
- Children vaccinated on time48
What patients say
119 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 95% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 83% |
| Easy to contact via website | 47% | 58% | 65% |
| Easy to contact via NHS App | 48% | 54% | 64% |
| Reception staff helpful | 98% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 39% |
| Sees preferred clinician | 43% | 42% | 70% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 86% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 76% |
| Waiting time was about right | 81% | 69% | 90% |
| Remote appointment | 12% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 93% |
| Treated with care and concern | 91% | 86% | 89% |
| Considered mental wellbeing | 81% | 75% | 82% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 94% | 92% | 92% |
| Needs were met | 93% | 90% | 91% |
| Overall | |||
| Overall experience good | 90% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 85% |
| Supported by local services | 82% | 70% | 68% |
| Discussed managing condition | 54% | 43% | 45% |
| Agreed a care plan | 60% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 July 2026. Bank holidays may differ.
- Address
- Jenner Hse, Garden Tce RD, Harlow, CM17 0AX
- Phone
- 01279 418136
- Website
- www.oldharlowhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Harlow North PCN (a group of local surgeries that share services)
- NHS code
- F81056 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 10 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.2% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Old Harlow Health Centrethis surgery | – | 84 | 76% | 90% | Yes |
| Nuffield House Health CentreHarlow, CM20 3AX | 1.1 miles | 2 | 29% | 48% | Yes |
| Church Langley Medical PracticeHarlow, CM17 9TG | 1.1 miles | 10 | 48% | 56% | Yes |
| Sydenham House SurgeryHarlow, CM20 3NT | 1.4 miles | 65 | 81% | 83% | Yes |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 1.6 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 1.6 miles | – | – | – | – |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 1.6 miles | – | – | – | – |
| The Ross PracticeHarlow, CM18 6LY | 2.0 miles | 28 | 37% | 70% | Yes |
| Central SurgerySawbridgeworth, CM21 9AQ | 2.1 miles | 45 | 66% | 74% | Yes |
| Addison House - Haque PracticeHarlow, CM20 1DS | 2.1 miles | 0 | 22% | 45% | Yes |
Common questions
Is Old Harlow Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Old Harlow Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01279 418136.
How do patients rate Old Harlow Health Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at Old Harlow Health Centre said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Old Harlow Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Old Harlow Health Centre as Outstanding at its last published inspection (report published 10 March 2020).
What are the opening times of Old Harlow Health Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 July 2026. Bank holidays may differ.
How do I contact Old Harlow Health Centre?
Call 01279 418136 or visit its website, www.oldharlowhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Jenner Hse, Garden Tce RD, Harlow, CM17 0AX.
How many patients are registered at Old Harlow Health Centre?
Around 11,796 patients are registered (January 2025). The surgery is part of Harlow North PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.