GP surgery in Worcester
Albany House Surgery
Albany Terrace, Worcester, WR1 3DU
Scores 29 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone22
- Easy to contact online12
- Good experience of getting in touch14
- Did not wait too long for the appointment50
Quality of care 41
- Patients rate the surgery as good38
- Patients got what they needed54
- Doctors and nurses listen31
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets69
- Children vaccinated on time52
What patients say
122 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
-11
change since last year
2025: 87% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 44% |
| Easy to contact via website | 39% | 58% | 45% |
| Easy to contact via NHS App | 50% | 54% | 29% |
| Reception staff helpful | 80% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 32% |
| Sees preferred clinician | 28% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 84% |
| Next steps within 2 days | 88% | 93% | 91% |
| Good experience of contacting | 60% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 58% |
| Waiting time was about right | 72% | 69% | 68% |
| Remote appointment | 22% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 97% |
| Treated with care and concern | 88% | 86% | 94% |
| Considered mental wellbeing | 70% | 75% | 81% |
| Had all the information needed | 92% | 92% | 96% |
| Confidence and trust | 94% | 93% | 99% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 92% | 90% | 97% |
| Overall | |||
| Overall experience good | 76% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 90% |
| Supported by local services | 66% | 70% | 72% |
| Discussed managing condition | 42% | 43% | 38% |
| Agreed a care plan | 44% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2018. Bank holidays may differ.
- Address
- Albany Terrace, Worcester, WR1 3DU
- Phone
- 01905 26086
- Website
- www.albanyhousesurgeryworcester.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Worcs Worcester City GP PCN (a group of local surgeries that share services)
- NHS code
- M81072 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 57% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Albany House Surgerythis surgery | – | 29 | 46% | 76% | Yes |
| Thorneloe Lodge SurgeryWorcester, WR1 1RU | 0.1 mile | 42 | 63% | 71% | Yes |
| Barbourne Health CentreWorcester, WR3 7LH | 0.6 miles | 60 | 56% | 81% | Yes |
| Spring Gardens Group Medical PracticeWorcester, WR1 2BS | 0.8 miles | 82 | 77% | 86% | Yes |
| Severn Valley Medical PracticeWorcester, WR2 5HL | 0.8 miles | 28 | 38% | 77% | Yes |
| St Martin's Gate SurgeryWorcester, WR5 1EZ | 1.1 miles | 50 | 77% | 77% | Yes |
| Haresfield House SurgeryWorcester, WR5 1HG | 1.1 miles | 45 | 60% | 76% | Yes |
| St Johns House SurgeryWorcester, WR2 5ER | 1.4 miles | 13 | 48% | 68% | Yes |
| Elbury Moor Medical CentreWorcester, WR4 9TX | 1.5 miles | 36 | 63% | 68% | Yes |
| Ombersley Medical CentreDroitwich, WR9 0EL | 5.3 miles | 100 | 94% | 98% | Yes |
Thorneloe Lodge Surgery is 0.1 mile away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Albany House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Albany House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01905 26086.
How do patients rate Albany House Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Albany House Surgery said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Albany House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Albany House Surgery as Good at its last published inspection (report published 11 January 2019).
What are the opening times of Albany House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2018. Bank holidays may differ.
How do I contact Albany House Surgery?
Call 01905 26086 or visit its website, www.albanyhousesurgeryworcester.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Albany Terrace, Worcester, WR1 3DU.
How many patients are registered at Albany House Surgery?
Around 6,929 patients are registered (January 2025). The surgery is part of South Worcs Worcester City GP PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.